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Railway Enforcement Officer

3 months ago

London, United Kingdom Southeastern Railway Full time

Job Introduction

Looking for a career that means more? Become a Southeastern Railway Enforcement Officer.

  • Imagine the pride you'll feel knowing you're keeping passengers safe and providing a reassuring presence to everyone using our railway.
  • Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification.
  • Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.

Can you move people? Apply now.

What you'll do

Travelling on our trains and patrolling our stations, you'll help to deal with anti-social behaviour, crime and fare evasion. Sometimes it means physically stepping in to deescalate a situation. Other times it means seizing evidence and taking reports for minor crimes.

However, you'll never do it alone. You'll work with your partner, station teams, train staff, the British Transport Police and other services to resolve incidents and make sure vulnerable passengers get the support they need.

Your home base will be one of our depots which are located at Ashford, Chatham, Dartford, Dover, Hastings, Margate, Orpington, Sittingbourne, Snodland and Tonbridge.

Your training

  • When you join us, you'll be enrolled into our Passenger Services Apprenticeship Programme.
  • You'll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management.

Although it's always a last resort, sometimes physical intervention is needed to resolve a conflict. Our training will make sure you can do this confidently and safely.

Your shifts

  • You will work a varied shift pattern, which includes weekends, bank holidays and nights.
  • Shifts can start as early as 6am or finish at 2am.
  • Rosters vary but it's likely you'll work one week of early shifts followed by three weeks of late shifts.

The experience you'll need

You don't need railway experience to do this role. We're looking for people from all backgrounds to join our team.

All you need is:

  • excellent verbal and written communication skills
  • experience working directly with customers, ideally where you've had to deal with conflicts or anti-social behaviour
  • good decision-making and calmness under pressure
  • the ability to be resilient, assertive and remain professional in confrontational situations
  • the ability to use your own initiative and work well in a team
  • the skills to evaluate and interpret information and make appropriate decisions.

However, we can only consider you for the role if you:

  • live within a 45-minute travel time to the location you're applying for
  • have been a UK resident for three years or more
  • complete an NPPV Level 2 Vetting undertaken by the British Transport Police.

To help with this, you'll need declare any criminal history on your application form. This includes all adult or juvenile arrests, summons, charges, cautions or convicted offences such as traffic-related offences or financial sanctions like bankruptcy or CCJs.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here .

What you'll get in return

Along with your salary, the rewards you'll get include:

  • a final salary pension
  • 28 days annual leave allowance (including bank holidays)
  • free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits .

A bit about Southeastern

We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey.

It's also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a 'Great Place to Work' at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women .