Senior Travel Consultant

1 week ago

London, United Kingdom American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Job Mission: The Senior Travel Consultant delivers exceptional customer service and offers expert and knowledgeable travel advice. The Travel Consultant meets and exceeds Service Level Agreements, using the in-house booking tools and represents Egencia as an ambassador of service excellence Travel Consultant Role at Egencia Scope and Expectations Customer Focus: Customer-obsessed and has a passion for excellence in customer service with attention to detail. Goes the "extra mile" to deliver results. Effective

Communication: Written & spoken communications, listening and influencing. Relationship building: Build effective relationships with Egencia clients through positive communication. Be actively involved in achieving team objectives.

Managing complexity: Can work effectively in a complex, diverse, fast-paced environment. Ability to multi-task and act with a sense of urgency. Problem solving: Ability to work autonomously and independently, combined with creative problemsolving skills.

Role model: Positively contribute to the team environment. Capable of maintaining and building a favorable company image when dealing with external suppliers. Pursuit of learning and self development.

Interpersonal Skills Ability to operate in a multi-channel environment and be accountable to key performance indicators of success, such as customer satisfaction (CSAT) and key productivity metrics (for example call adherence and call service metrics). Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms. Arrange domestic and international business travel for air, road, rail, and accommodation, utilizing the assigned tools.

Identify opportunities to achieve 'best value' from the clients spend, through: Sourcing the most appropriate travel solution Applying 'smart' air fare ticketing principles such as split or combination ticketing Proactively selling additional service for our travelers (e.g., Hotel and Car/Car Service) Verify rates for best fares, corporate and preferred discounts, and appropriate documentation.

Possess a clear understanding of Egencia's preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible. Take an active part in all customer development strategies, ability to assist and coach customers on the online booking control.

Continuously strives to provide clients with a positive experience utilizing analytical & strategic skill for a first call resolution. Understand the importance of quality and accountability. Identify and communicate process improvement opportunities including system, process, and training gaps.

Location

United Kingdom

The Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • Wellbeing resources to support mental and emotional health for you and your immediate family.

  • And much more

This role is for Egencia LLC ("Egencia" or the "Company"), a member of the American Express Global Business Travel family of companies.

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for

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