Arabic Speaking B2B Customer Service Associate

2 weeks ago

London, Greater London, United Kingdom People First Full time

Ref: 21501

Your New Job Title:
Arabic speaking B2B Customer Service Associate

The Skills You'll Need:
Fluent in Arabic and English, Bachelor's degree or above, strong customer service experience, excellent B2B client skills.

Your New Salary:
£42,000 annual base salary, with opportunity to earn annual target incentives of c£5,000 - £7,000 dependent on individual performance and company performance.

Location:
Central London - hybrid working

- are fluent in written and spoken Arabic;
- have a university degree and
- have B2B client support experience,


If that means this job isn't a match for you please view our other vacancies for one that may be a better fit.


What You'll be Doing Each Day:

  • Proactively service and support contractor/supplier clients
  • Conduct training on products via phone, web based and facetoface meetings.
  • Participate in the implementation of sales and marketing projects
  • Field incoming calls, handle contractor customer inquiries and troubleshoot problems
  • Assist with testing
  • Handle client account management functions, including invoicing and collections
  • Proactively analyse client development processes and bring forth ideas for continuous improvement
  • Research and develop various resources and reference documents for clients
  • Support and participate in the organization's Continual Improvement Program to conform to ISO 9001 requirements by complying with the Quality Policy and procedures and meeting QMS objectives
  • All employees have a professional duty to provide any information related to security issues, incidents or situations that present a potential security risk to the ISO Team, Management, or their Supervisor
  • Other tasks and projects as directed by supervisors

The Skills You'll Need to Succeed:

  • Bachelor's degree from an accredited university and/or equivalent work experience


 Bilingual
  • Arabic and English
  • Desire to work with people and consistently engage in verbal interaction over the phone
  • Ability to patiently deescalate calls through critical thinking and soft skills
  • Demonstrated personal initiative
  • Solid problemsolving ability
  • Excellent customer service orientation
  • Ability to work on multiple tasks simultaneously
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to work well in a fastpaced environment
  • Up to 20% travel for work

Job status:
Permanent

Start date:

ASAP

Working hours:
Monday - Friday, 40 hours per week with one-hour lunch break

Please follow us on Linkedin:
people-first-team-china

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