Receptionist - Part-time

1 week ago


Kings Langley, Hertfordshire, United Kingdom Primary Care Careers Full time

About the Role:

Haverfield Surgery has an opportunity for 2 receptionists to join our team on a part-time basis. Each position is for 11 hours, spread over 2 days.

Shifts are either 5 or 6 hours long and you must be able to start at 8.00am and/or finish at 7.00pm, with the flexibility to work extra hours where needed.

There is more to our receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.


The main responsibilities of the role include:

  • Opening and/or locking-up of practice premises and maintaining security in accordance with practice protocols;
  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.
  • Excellent communication skills, with a clear and polite telephone manner;
  • Caring, warm and friendly manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a busy team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Highly organised with the ability to prioritise and to work under pressure;
  • Previous medical or healthcare receptionist experience is desirable.
Training to use the IT systems, including EMIS clinical software, will be provided. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:

Haverfield Surgery is a friendly GP practice situated in the heart of Kings Langley village.

Benefits of working for us include:

  • Access to the NHS pension scheme
  • Free onsite parking
  • Sick pay
**Disclosure and Barring Service Check

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