Endoscopy Waiting List Coordinator
2 weeks ago
This role involves working with the Endoscopy staff to book and assess patients for their endoscopy, which includes complex endoscopy procedures.
This is a challenging and rewarding role that requires excellent communication skills with which to liaise with patients, relatives and members of the multi-disciplinary team.
To create a waiting list entry for patients requiring admission.
Undertake telephone assessment.
Undertake booking of elective admissions for cancer patients.
To deal with telephone queries in an empathetic and productive manner, taking appropriate action to ensure high customer satisfaction.
To collect and collate data.
To liaise with consultants, nursing staff and other health care professionals to ensure endoscopy waiting lists are efficiently used.
To understand referral to treatment (RTT) rules and to use them to manage all elective patient journeys.
To liaise closely with Cancer Services to ensure these are scheduled appropriately.
To proactively manage patient pathways to avoid breach targets and identify and report any issues to line manager.
To undertake regular validation of the RTT pathways and take appropriate action to ensure patients receive treatment in a timely manner.
To attend relevant meetings.
To undertake appropriate training.
Ensure Health Board systems are updated with patient pathway status and information.
To provide support across site when staff members are on Annual leave or absent.
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties.
Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales.
We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:Four main hospitals:
Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals:
Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
The ability to communicate in Welsh is desirable for this post.If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.
Interviews will be held on 13/06/2023.-
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