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Delivery Lead
3 months ago
Our clients are looking to grow their technical team and bring in a
Delivery Lead to help support the current team whilst growing their capabilities to help enhance their customers experience.
- Daytoday management of the team be a point of escalation, work allocation management, define responsibilities, personal development opportunities.
- Manage and maintain department resource and costs
- Create and manage successful commercial relationships with service partners
- Identify areas for improvement and implement solutions, with a particular focus on reducing cost and risk to the business.
Essential
- ITIL Qualified
- Excellent understanding of Microsoft O365 and CRM systems
- Previous experience in a hardware support or repair environment
- Experience Leading/ Managing a team
- Experience working in Support or Service Management
