Current jobs related to Reservations & Hub Agent - Barnstaple, Devon - The Mole Resort

Reservation and Hub Agent

Salary: £23,920 per annum

Deadline to apply: 29/06/2024

Hours per week: 40

Here at The Mole Resort, we have launched a brand-new resort set in 125 acres of beautiful Devon countryside, jam-packed with delicious food and drink and a whole lot of exciting activities.

As a Reservations and Hub Agent you will be responsible for assisting in providing a great customer journey from initial enquiry to checking out after their amazing stay.

What will I be doing?

As a Reservations and Hub Agent at The Mole, you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner as well as dealing with our guests on a day-to-day basis. Specifically, you will be responsible for performing the following tasks to the highest standards:

● Record accommodation bookings accuracy and effectively.

● Answering enquiries by phone and email.

● Communicating bookings to other departments.

● Completing day to day office administrative tasks

● Friendly and professional customer service when dealing with guests

● Ensure workstation area is tidy and equipment is in working order

● Understand and comply with Health and Safety legislation, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.

● Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

To successfully fill this role as

Reservations and Hub Agent at the Mole Resort, you should maintain the attitude, behaviours, skills, and values that follow:

● Positive attitude and willingness to learn

● Good communication skills

● Commitment to delivering high levels of customer service

● A neat and tidy appearance

● Flexibility to respond to a range of different work situations

● Ability to work on your own or in a team

Most of all you need to be fun and embrace our brand of fabulous stays and active days.

Although previous experience would be beneficial, it is not essential as full training will be provided.

What's in it for me?

There's plenty of perks when it comes to joining the Mole Resorts team which include:

· Competitive rates of pay reviewed annually.

· Discounts available across a range of quality products from supermarket shopping to wellington boots

· Local cinema and days out discounts.

· Employee Assistance Programme to help with life's challenges.

· Complimentary use of spa facilities

· Discount on food and drink on site

· Restaurant and hotel discounts across the region.

· Share of service charge

· Staff fully equipped rest area with staff meals

· Flexible working and shared holiday

· Attentive onboarding programme

· Fantastic discounts across L+R Hotels

We are in the process of building a team that we can develop through support and training to further your career, resulting in opportunities for progression in a fantastic location.

We value each and every staff member so please come and join us, who knows where it will take you?