Cafe Manager

2 weeks ago

Oswestry, Shropshire, United Kingdom Morrisons Full time
About the Role

We are the Yorkshire food retailer serving customers across almost 500 stores and an online home delivery service. Our business is mainly food & grocery, and we source & process most of the fresh food we sell through our own manufacturing facilities.

We are currently looking for a skilled Cafe Manager to join our team and help drive our business forward. Whether it's a hearty breakfast or a freshly brewed coffee you're after, our Cafes cater to hundreds of people daily. Our Cafe Managers play a crucial role in leading and motivating colleagues to prioritize customer satisfaction and deliver exceptional service.

Reporting to the Store Manager, you will also:
- Listen and respond to customer feedback
- Ensure top availability across the store
- Collaborate with other Managers to lead a supportive and performance-driven department
- Manage all people routines efficiently, overseeing scheduling, absence, performance, and talent conversations
- Provide training to equip the team with the necessary skills and confidence
- Foster cross-department collaboration among colleagues
- Identify and nurture talent within the department
- Cultivate strong relationships with other operating departments
- Lead colleagues to achieve exceptional performance targets
- Take on a leadership role within the store
- Thoroughly plan resource allocation

How We Show Appreciation: Your role is pivotal in our success, and as a result, you will receive comprehensive training, ongoing support, and professional development opportunities. Additionally, we offer a competitive salary and an attractive benefits package, including a generous bonus, pension scheme, private healthcare, a 10% discount card for friends or family, and a 15% discount on your shopping at Morrisons. We also provide various family-friendly policies such as extended maternity and adoption leave.

If you've ever shopped in our stores, you may want to explore behind-the-scenes areas like our warehouses and colleague canteens to get a deeper insight into Morrisons' culture. Take a virtual tour

About You

Whether you have a background in retail, hospitality, or customer service, if you are passionate about delivering exceptional service, we want to hear from you.

Requirements:
- Team management experience in a fast-paced environment
- Excellent communication skills to share knowledge and best practices
- Ability to build and maintain relationships with key stakeholders while being adaptable to change

- Active listening and effective response to customers and colleagues as a Manager

We are committed to diversity and welcome applications from all community members.


About the Company

With a century of experience as shopkeepers, we take pride in offering a unique shopping experience to our customers. Our retail teams across the UK work together to provide essential food items, excellent service, and an enjoyable shopping atmosphere, keeping our customers coming back for more.

As the UK's 4th largest supermarket, we deliver value for money and high-quality fresh food to millions of customers weekly. Our focus on freshness sets us apart as we prepare more fresh food in-store than any other supermarket. Despite the challenges and fast-paced environment, our dedicated team goes the extra mile from Market Street to checkout to meet our customers' needs.


At Morrisons, we prioritize investing in our employees through industry-leading training programs, offering opportunities for growth and advancement. Many of our successful store managers started at the entry level, gaining firsthand experience to support our colleagues and enhance customer satisfaction.

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