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Customer account advisor
3 months ago
Job Title: Customer Account Handler
Welcome to the opportunity to join a thriving team as a Customer Account Handler. If you are someone who enjoys juggling between maintaining existing clients and winning over new ones, then this role is perfect for you.
Company: ABC Company
Join ABC Company, a major player in the business services sector, renowned for its 200+ strong workforce dedicated to providing top-notch customer service. Located in bustling Wrexham, our client prides itself on excellence.
Description
- Manage customer accounts efficiently, keeping all information current.
- Deal with customer inquiries and problems, delivering excellent service.
- Collaborate with the team for seamless business operations.
- Assist in devising and enforcing customer service protocols.
- Spot chances for enhancing processes.
- Handle sales administration tasks such as internal and customer-facing forms, promotional materials, and general business paperwork.
- Coordinate sample requirements, from booking out to courier services, ensuring smooth processes.
- Support customer visits, prep for meetings, and actively participate when needed.
- Proactively address and resolve issues.
- Complete all paperwork following company procedures.
- Help with cost management, working closely with the Finance team.
- Supervise project management, ensuring successful project completion.
- Maintain strong internal relationships with a focus on effective communication.
- Provide management with reports on account activities.
- Assist in other customer service tasks as necessary.
- Demonstrate professionalism and discretion at all times.
Profile
- Strong negotiation, problem-solving, and diplomacy skills.
- Excellent communication and interpersonal abilities.
- Organized with excellent attention to detail.
- Build relationships with customers new and old to drive profitable business.
- Efficiently handle multiple tasks daily.
- Effective communication skills.
- Self-motivated with strong problemsolving skills.
- Goal-driven with a knack for meeting targets.
- Tenacious and resilient.
- Capable of thriving in a fast-paced environment.
- Proactive and customer-centric.
- Proficient in MS Office and customer service tools.
Job Offer
- Starting salary: £26,000 to £27,000
- Permanent full-time role.
- Potential for internal growth.
- Office-based position.
- 25 days of annual leave.
- Complimentary parking.