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Discharge Liaison Officer

3 months ago

Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Job summary

Are you enthusiastic, motivated and looking for a new and exciting challenge?

Do you want to develop and extend your skills and knowledge within a Discharge Liaison Team?

If so then this could be the job for you

We are looking to recruit a self-motivated Discharge Liaison Officer. You will be part of the Patient Flow team, working across the acute medical, surgical or Elderly wards to optimise discharges and support patients and staff to negotiate discharge plans.

The Discharge Liaison Officer works closely with;ward staff, Social Care, Continuing Health Care and the voluntary sector. Therefore you mustbe able to demonstratecollaborative working, as well as being able to build effective relationships with colleagues from other healthcare professions.

This role entails working closely with a wide multidisciplinary team, to facilitate the timely discharges of patients from the hospital environment.

The post holder will need to have a "can do attitude", able to be flexible in their approach to working and be proactive.

Interested? Please contact the number below to arrange a friendly chat about the role, or possible "Shadowing Opportunity" (internal applicants) .

Please be advised that this vacancy may close prior to the closing date stated, due to the high level of applications it may attract. If you would like to apply, please submit your application promptly to avoid disappointment.

Main duties of the job

The primary focus of the Discharge Liaison Officer role is to enable and support the safe and timely discharge of patients. The post holder will need to consider the options around a patient's discharge, and take appropriate action to resolve delays in discharge.

This will ensure capacity is created in the system, to ensure that wards have empty beds at all times to match their demand. The key element of the Discharge Liaison Officer role, is to communicate with the Bed Managers and the nurse in charge, to ensure everyone is working to the same plan of no delays for work within Bronze Command (BC), in partnership with staff at Scarborough Hospital, Vale of York CCG, Scarborough and Ryedale CCG, East Riding CCG, City of York County Council, North Yorkshire County Council, East Riding County Council, patients and their carers, to proactively support and facilitate timely and safe discharges from hospital to home or onward care settings.

Although the role is ward based, you will be a cell of BC and allocated to a ward, on a rotational basis. This ward will change dependant on service need, as determined by the Patient Flow Manager (PFM).

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Education, Qualifications and Training

Essential

Educated to GCSE Level English and Maths Grade C or equivalent ECDL qualification or equivalent experience NVQ Level 3 or equivalent experience

Knowledge and Experience

Essential

Experience of dealing with conflict and resolving effectively Demonstrable experience of adapting own approach to engage with service users, a range of external and internal stakeholders and colleagues at different levels of seniority and discipline Demonstrable experience of working autonomously. Evidence of effective problem-solving skills with the ability to be a flexible thinker under pressure Knowledge and understanding of the differing needs of service users with a range of clinical conditions and potential disabilities Knowledge and understanding of the ward routine and processes with regard to discharging a patient Knowledge of establishing and maintaining robust administrative processes and systems

Desirable

Experience of working in a health or social care setting Awareness of community services and partner agencies Knowledge and awareness of community partners and agencies

Aptitude and personal qualities

Essential

Ability to challenge others and use own initiative. Ability to prioritise and work to deadlines A commitment and understanding of the need to deliver patient-centred care Excellent communication skills

Values, Drivers and motivators

Essential

Ability to demonstrate our organisational values and behaviours

Skills

Essential

Must be resilient and quick to adapt Experience to work across a range of IT systems