Senior Reservationist

Job Ref:
THW5494

Branch:
Langdale Chase

Location:
Langdale Chase, Windermere

Salary/Benefits:
Dependent on experience, includes excellent benefits package

Contract type:
Permanent

Hours:
Full Time

Hours per week:40 hours per week

Posted date:05/05/2023

Closing date:18/06/2023

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, is currently undergoing a full significant refurbishment of the hotel, ready for re-opening in Autumn 2023.

We are now looking to appoint a Senior Reservations Co-ordinator to report to the Head of Reception and manage guest reservations on a day-to-day basis.

You will be responsible for ensuring that the guests that visit our beautiful property, experience the best levels of professionalism and customer service.

Your day to day;

• Ensuring all enquiries, requests and reservations are dealt with efficiently, demonstrating high standards of welcome and hospitality as detailed in the hotel product plan
• Entering reservations into the property management system and administer all correspondence to a high standard
• Provide the liaison with organisers of nonconference group bookings to meet all their specific requirements e.g. weddings, private dining
• Contributing towards the overall sales of guest rooms and ancillary spend in order to gain maximum rooms yield and deliver an exceptional guest journey prearrival and after departure
• Working closely with the General Manager, reception team and operations team to ensure accurate accounts are raised and revenue generated
• Liaising with the Spa Therapists regarding availability of spa treatments
• Support with the recruitment, selection, and induction process for all reservations team members

Who are we looking for?

You will be an energetic and dynamic individual who has a minimum of 3-years hands-on experience in the handling of reservations, ideally having worked in a high quality Four-Star or Five-Star hotel.

Ideally you will have previous experience in the supervision of a small team.

You will have strong verbal communication skills, exemplary customer service skills and the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner.

You will have confident computer and administration skills and previous experience working with Guestline, Travelclick, and EZ Runner would be advantageous.

You will have the flexibility to work hours dependent on workload and seasonal requirements.

This is a really exciting and rare opportunity to be part of the opening team for a beautiful and luxurious hotel.

We are looking for this role to start beginning of May, where initially you will be based at our sister hotel, North Lakes Hotel Spa, Penrith.

During this time your travel expenses will be paid for until you will be permanently based at Langdale Chase Hotel upon re-opening.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging supportive work environment
• Staff accommodation is available
• Working in luxurious environment with great views of Lake Windermere

Langdale Chase is a truly magnificent hotel with panoramic views of Lake Windermere.

Set in 6 acres of stunning gardens this 29-bedroomed hotel really is the ideal place to stay, so guest experience is key to our hard-working team.

It is part of Daniel Thwaites, a Lancashire company that has been synonymous with hospitality for over 200 years.

Its hotels, inns and spas are collectively known as The House of Daniel Thwaites but the company also owns a brewery, stables and 250 pubs throughout the country.

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