ICT Mobile Services Engineer

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly . Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed

Job overview

The post holder will report to the ICT Mobility Services Team Lead and be part of a busy team providing mobility services to staff of Aneurin Bevan University Health Board (ABUHB). This is an exciting time for Aneurin Bevan University Health Board as mobile technology is adopted to deliver digital patient facing services within the context of multiple health board wide mobilisation projects.

The team will provision, maintain and support mobile devices and their infrastructure but also be customer focused in delivering an effective and efficient service. The successful post holder will provide a high level of technical expertise to both the Mobile Services and other ICT teams so that the Mobility Service meets the changing needs of the organisation as the workforce becomes more mobile in order to meet the Digital Health and Social Care and Clinical Futures Strategies.

Main duties of the job

The post holder will report to the ICT Mobility Services Team Lead and be part of a busy team providing mobile services to staff of Aneurin Bevan University Health Board (ABUHB). This is an exciting time for Aneurin Bevan University Health Board as mobile technology is adopted to deliver digital patient facing services within a variety of projects and programmes.

The team provision, maintain and support mobile devices and their infrastructure but are also customer focused in delivering an effective and efficient service. The successful post holder will provide a high level of technical expertise to both the Mobile Services and other ICT teams so that the Mobility Service meets the changing needs of the organisation as the workforce becomes more mobile in order to meet the Digital Health and Social Care and Clinical Futures Strategies.

The post requires a self -motivated individual, who is able to effectively manage and able to demonstrate excellent customer service; able to demonstrate an aptitude for mobile technology; have excellent planning skills; good administrative skills and the ability to manage their time effectively ensuring all roll out targets are met by set deadlines.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Person specification Qualifications

• Degree level of education or equivalent level of experience and knowledge
• ITIL V3 Foundation in Service Management

Experience

• Significant understanding of mobile phone / Smart phone technology and MDM (Mobile Device Management) Systems
• Relevant experience in a mobility support or ICT support environment
• Good knowledge of mobile apps and app store from multiple vendors and device types
• Good knowledge and experience of mobile devices & their configuration via MDM
• Good knowledge and experience of securing mobile devices and general security principles
• Knowledge and exposure to ITIL methodology in a work based environment
• Significant experience of technical ICT work
• Detailed technical knowledge of MDM platforms and their uses
• Experience of working on large scale mobile device deployment projects
• Management of mobile device service within agreed SLA's

Skills

• Excellent communication and interpersonal skills both verbal and written
• Able to deal effectively with staff, customers, and suppliers
• Good Organisational and knowledge management skills
• Excellent computing skills
• Ability to work in a high pressure technical environment meeting tight deadlines and service delivery targets
• Detailed technical understanding of mobile device management and mobile devices
• Ability to translate technical information easily in non-technical language
• Technical understanding of data systems including LAN, WAN, WLAN network infrastructure
• Technical understanding of active directory
• Good understanding of Office 365

Personal Attributes

• Works on own initiative but also ensures an inclusive relationship with the other Mobility team members and ICT
• Can prioritise highly technical and complex tasks.
• Able to work under pressure.
• Highly self-motivated and enthusiastic.
• Thorough approach to completing tasks.
• Willing to share information.
• Flexible approach to work and adaptable.
• Analytical

Other

• Able to travel between sites in and outside of the Health Board as demanded by the job
• Welsh speaker

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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