Casual Customer Experience Assistant

2 weeks ago


Oldham, Oldham, United Kingdom Oldham Council Full time

Oldham Council
***Youth, Leisure & Communities

Heritage, Libraries & Arts

Ref:
CAS/OL-91768

Contract Type:
Casual

Salary:
£23,114 p.a. (pro rata)

Hours:
Zero hours

Based:
Across all HLA sites Local Libraries - Oldham HLA

Closing date:
Tuesday, 23rd April 2024

Shortlisting & Interview Dates:
(TBC)

Job Description and Person

Role overview
To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners, and stakeholders

Key responsibilities

  • To deliver excellent customer service at all times and to provide safe, welcoming services that are fully accessible for users from diverse backgrounds.
  • To respond to customer enquiries by providing accurate, highquality information including the provision of Council information, tourist information, business, health, local and community information and information about collections and programmes of activity.
  • Helping customers in the use of ICT, new technologies and internetbased resources.
  • To work flexibly in the interests of the service, working on a rota pattern which includes evening and weekend work.

Key Requirements

  • Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment
  • Experience of using IT databases and conducting internet searches.
  • Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals.
  • Ability to respond to and manage difficult situations as they arise.


Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.


Diversity and Inclusion


At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve.

We aim to develop a culture of respect, where differences are recognised regardless of background.

We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.


About Us


Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough.

Anyone joining the council is coming into an ambitious organisation with big plans.

We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.


The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses.

Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels.

You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham

For details of how we use your data please see our Privacy Notice

Right to Work in the UK from 1st July

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