Clinical Support Team Administrator

2 weeks ago

Norwich, Norfolk, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust.

We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.


Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us

***JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

Job overview:

Do you have excellent communications skills and a keen eye for detail?

Can you effectively manage multiple tasks and priorities?

Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?

If you have said 'Yes' to each of the above, then we might just have the role for you.


We are seeking an enthusiastic and motivated Clinical Support Team Administrator to work alongside our Early Intervention in Psychosis Service within the Norfolk and Suffolk Foundation Trust.

This is a substantive position, working 22.5 hours per week.


The post holder will be providing Administration/Business Support to our clinicians and doctors within the team and also provide support to management.

Good office based skills would be required, however, full training will be provided.

Main duties of the job:

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience. Customer service skills and full administration experience will be essential for this role. Audio typing skills would be beneficial as our consultants use digital audio equipment for their correspondence.

The post hold will also be expected to attend meetings as required, take minutes and follow up on any actions as necessary.


You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages.

A working knowledge of Word, Excel and Outlook will be essential.

Knowledge of the Trust system Lorenzo would be an advantage but is not essential as full training will be provided.


Working for our organisation:


This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery.

These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.


Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services? We would love to hear from you.


Detailed job description and main responsibilities:
Please see attached Job Description.

Essential criteria:

  • Experience of working in a busy office and extensive knowledge of all Microsoft packages.
  • Experience of using digital dictation for medic letters is desired, but training will be given.
  • Diary management and minute taking skills are essential.

Benefits included with this role are:

  • NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

Person specification:

Experience:

Essential criteria:

  • Understanding and experience in a full range of administration procedures and systems gained through practice at intermediate level.
  • Experience of diary management and minute taking
  • Working knowledge/Experience of Microsoft Packages

Qualifications:

Essential criteria:

  • NVQ 3 Business Administration or equivalent or working towards.
  • Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level

Desirable criteria:

  • Knowledge of Trust electronic record system

Other:

Essential criteria:

  • Able to work flexibly across a range of different sites/offices
  • EQUAL OPPORTUNITIES_
  • Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforc

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