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Visitor Experience Officer

3 months ago

Cambridge, Cambridgeshire, United Kingdom National Trust Full time

Could you help people to create memories that will last a lifetime? Are you the sort of person that is constantly looking for ways of doing things better? Anglesey Abbey is a special place to work and we are currently looking for a new Visitor Experience Officer to join our brilliant team.

If you are enthusiastic about delivering great visitor experience, we would love to hear from you.

What it's like to work here:This vacancy is included in a trial of the 'Disability Confident' scheme (level 1).
Joining a dynamic and friendly team, you'll have an opportunity to make a real difference.

We are expecting our current visitor numbers of 350,000 per year to increase, and you will help us to ensure that our standards remain high.

Anglesey Abbey is one of the most visited properties in the National Trust, Europe's largest conservation charity.

Our Jacobean-style house, magnificent gardens and working watermill provide the backbone to a great day out, which also includes our great children's play areas, Redwoods Restaurant and a high-quality retail offer.

Click here for more information about this location

What you'll be doing:
As Visitor Experience Officer, you will help to deliver the day-to-day operations.

You will enable a broad range of audiences to enjoy Anglesey, by ensuring that we always reach high presentation standards and through constantly seeking ways in which we can improve.

You will need to be a great team player, building effective working relationships with staff and volunteers from across the Property.

You will also be part of the duty management team where you will support others and troubleshoot problems as they arise.

Naturally, you'll be required to work weekends, as part of a rota.

Please also read the full role profile attached to this advert.


Who we're looking forIt's a significant role at a busy property and we need someone who can take on a challenge.

To deliver this role successfully, you'll need to have:

  • Good customer service skills, with the ability to adapt to different audiences
  • Great collaborator, able to build effective relationships both externally and internally
  • Experience of working to multiple deadlines and managing own workload
  • Outstanding organisation and planning skills, with a good eye for detail
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)