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Vehicle Valuation Expert
3 months ago
- Salary of up to £26,000
Strong customer services background in a vehicle focused environment or worked within a claims handling position before? Then this could be the role for you
Managing total loss cases is a critical area of Aviva's claims operation.
As a vehicle valuation expert, you will be responsible for indemnity spend per year while making sure we are able to settle claims with our policy holders fairly.
Aviva operate a "Smart working" policy to all of our colleagues
- this means you are required to come in to the office atleast 50% of your working week.
Training is also provided for this position and there is an expectancy to be full time in the office for the first 4-6 weeks - The smart working policy is introduced after the training period.
A bit about the job:
Your main objective will be to settle total lost claims early and with accurate valuation, using the aid of an analytics valuation tool and engineer support for complex cases.
You will also be:
- Performing valuations on vehicles classified as total loss
- Liaising with customers, engineers, and suppliers to ensure claims are settled in line with customer satisfaction
- Providing an excellent level of care and service to Aviva policy holders.
- Proactively settle claims with up to date diary and post management
Skills and experience we're looking for:
- An understanding of fraud investigations and possible outcomes of investigations (Preferred not essential)
- Ability to fact find and analyse claim information to identify discrepancies
- Experience working in insurance claims or fraud investigation and knowledge of UK legislation including The Fraud Act 2006 (desirable)
- The ability to effectively manage personal workload
- Excellent communication skills
- written and oral
What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too.
And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.- Salary of up to £26,000
- and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We're inclusive and
welcome everyone
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a lookhere