Catering Assistant

2 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom Serco Plc Full time

Catering Assistant

Harplands Hospital, Stoke - On - Stoke, ST4 6TH

Part time (22.5 hours a week)

Salary: £22,383.00 pro rata. Agenda for Change.

Serco Health aims to be the partner of choice in delivering Healthcare Services. We are focused on publicly funded healthcare and will support and deliver healthcare in both Hospitals and Community settings. We deliver Project Finance, Facilities Management, Service and Construction. Our core competencies are in risk management, project management, people management, working with the public sector and working safely.

To provide a high-quality food service as part of a team to both patients, staff and clients of the Hospital. Ensuring food service to patients and other customers throughout the hospital are served in a professional manner using the special menus as set by the dieticians and catering user group.

Main Accountabilities:

  • Provide and carry out general catering duties and tasks in an effective and efficient manner and in accordance with "best practice" procedures.
  • Ensuring that all meals are prepared presented and served correctly to patients in wards following set procedures and standards, liaising with nursing staff.
  • Ensure a high standard of both personal hygiene and food handling practices are adhered to.
  • Preparing meals for delivery to wards with correct dishes as ordered.
  • Disassembling meals from wards and general wash up
  • Ensure all cleaning equipment and chemicals are used following the correct procedures, which includes "clean as you go" and COSHH.
  • Ensure the presentation of food is always attractive and to a high standard of service and customer satisfaction.
  • Ensure all work schedules are fully implemented in a timely and efficient manner.
  • Undertake duties in a safe manner, according to 'Food Safety Management System' and ensure that equipment is used and maintained in an appropriate manner.
  • Ensure all equipment is checked beforehand, used correctly, cleaned, and stored away after use. All mechanical, electrical & physical faults on equipment should be reported.
  • Work as part of a team to provide a quality catering service around the hospital site in a friendly and purposeful manner.
  • Attend training courses both in- company and elsewhere to meet and enhance the service of the Department.
  • Always ensure a clean and tidy appearance.
  • Follow cash handling procedures.
  • Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974. Take reasonable care of your own safety and that of others who may be affected by your acts or omissions, including patients, staff, and visitors. Not intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety and Welfare of you or other users of the hospital.

What you need for the role:

Essential

  • Good understanding & comprehension of written & verbal English.
  • Good numeracy.
  • Able to use own initiative.
  • Receptive to change.
  • Self-motivated.
  • Good interpersonal and communication skills.
  • Punctual organised & efficient.
  • Can deal with interruptions.
  • Open & honest.
  • Total commitment to Customer Service.
  • Acts in a professional manner.

Desirable

  • Basic Food Hygiene Certificate.
  • Health & Safety Certificate.
  • Previous experience in the catering or food services industry operating in a multi-disciplinary environment.
  • Actively thinks about ways to change their role for the better.
  • Owns problems & takes responsibility for solving them.

What we offer

  • Up to 6% contributory pension scheme.
  • 25 days annual leave plus bank holidays.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

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