Key Account Manager

1 week ago

Bath, Bath and North East Somerset, United Kingdom Nilfisk Group Full time

Nilfisk is a leading global player within the professional cleaning industry. With more than years of innovation experience, Nilfisk is dedicated to delivering reliable solutions and products of high quality that pave the way for a safer, more productive, and cleaner day for millions of companies and private homes around the world. Nilfisk has its own sales companies in more than 40 countries, and its products are sold in more than countries.

We are now offering a role as a Key Account Manager with the mission to develop long-term relationships with big strategic customers across all customer segments or defined number of segments and covering the entire professional product portfolio in postcodes EX,PL,SN,SP,TA,BH,DT,GU,PO,SO & BA with a clear end-user focus, either direct. This role has a Head Office in Penrith but the successful applicant will need to reside in one of the postcodes above, as it will be a "Home-based Role".

The Key Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. He/she will manage and develop client accounts to initiate and maintain favourable relationship with clients, as well as support large customers on local level with support from Direct Sales Manager.

Main responsibilities of the role

  • Pursue sales leads, visit existing customers, assess customer's needs and suggest appropriate products and services, promote products and conclude orders.
  • Respond to customer's enquiries, negotiate prices and delivery times within limits of authority and concluded sales orders to meet revenue targets. Be primary point of contact and build long term relationships with customers.
  • Identify, research and contact prospective customers and build positive relationships that will generate future sales and repeat business.
  • Refer sales leads, customer feedback and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands.
  • Establish annual, quarterly, monthly or weekly sales plans and prioritize and schedule own activities so these targets are met. Communicate clearly the progress of monthly/quarterly initiatives to internal/external stakeholders. Forecast and track key account metrics
  • Make offers, update digital customer files, provide weekly information about pipeline to be used for best guess.

The connecting requirements

  • Excellent relationship building
  • Excellent oral and written communication skills as well as fluent in English
  • Excellent listening, negotiation and presentation skills
  • Time management and project management skills
  • Ability to manage multiple projects
  • Driving license and willing to travel

Why join us

Working for a Global Organisation, you will benefit from working alongside colleagues from across the world with access to a host of training and development opportunities. We want all our employees to be empowered to speak their minds to lead, collaborate and innovate a cleaner future. Others benefits you will receive include:

  • Enrolment in the SimplyHealth Plan to help cover medical, dental and other health costs and access to GP and mental health support 24/7
  • Company pension scheme and annual leave allowance
  • Staff Discount on consumer products
  • Death In Service
  • Hybrid Working
  • Annual Merit award
  • Ongoing support with professional development
  • Payment of professional subscriptions
  • Free office parking
  • Danish company culture with sustainable growth at the heart

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