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Owner and Experience Guest Advisor

3 months ago

WaltonontheNaze, Essex, United Kingdom Parkdean Resorts Full time
**Owner & Guest Experience advisor

Naze Marine

Are you a charismatic people person looking for a career with a little more life? Join us as an Owner and Guest Experience Assistants Manager, where customer care comes first and creating amazing memories is second nature.


No experience? No worries As long as you bring the passion and the Parkdean FUN, we'll provide you with all the tools you need to succeed.


The Role

  • To prepare welcome packs for arriving guests and ensure a smooth checkin process
  • Conducting prearrival calls to guests ensuring they have all relevant information
  • To checkin guests quickly and with a smile, providing perfect customer service
  • To take payments and ensure all money is accounted for and stored in the correct place
  • Provide information in regards to the park, entertainment schedule and local attractions
  • Conduct courtesy calls and visits to guests to ensure accommodation exceeds expectations.
  • Build relationships with guests and owners and resolve queries within agreed timescales
  • Supporting the Owner and Guest experience Manager with people management responsibilities
  • Ensuring a high level of customer service is achieved
  • Using your initiative to ensure the reception area runs smoothly and all our customers leave feeling happy and satisfied with the service provided.
  • PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out._
At Parkdean Resorts we don't leave unforgettable moments to chance.


We pitch in, we work hard, and we grow, challenging and inspiring each other to make great things happen every, single, day.

We're the people people, Parkdean people - we're family, creating amazing memories together.

What we live by & what we look for
***
Care | we care about our guests, our people and our communities.

Pace | we make great things happen, making the most of every minute.

Difference | we celebrate difference and encourage each other to be ourselves.

Belonging | we're family, offering a home away from home where people feel safe.

Value | we value all.

Parkdean perks:

  • 25% discount on holidays for friends, family & you
  • Standby breaks available at a discounted rate
  • 30% off food & drink
  • Clear career pathways, with development & progression
  • In house incentives & competitions
Creating amazing memories is in our DNA - is it in yours?