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Customer Services Officer

3 months ago

Cannock, Staffordshire, United Kingdom Housing Plus Group Full time

Job Title:

Customer Services Officer

Salary:

£20,701.20 per annum

Location:

Stafford

Hours:

30 hours per week, permanent


We currently have an exciting opportunity for a
Customer Services Officer to join our successful in-house Homes Plus Customer Services team on a part-time, permanent basis.

We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The role


We have exciting opportunities for people who have a passion for customer service and have previous experience in this sector.


As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust.

When you join our friendly Customer Service team, you'll be providing the all-important help and support that maintains this trust.


What skills and experience we are looking for:

  • Good experience of customer contact, preferably in a busy call handling environment.
  • Good IT skills, including Word and Excel, with the aptitude to learn more.
  • Clear and concise verbal and written communication.
  • A problemsolving mindset.
  • Ability to handle sensitive enquiries and difficult conversations with diplomacy.

We can offer you
We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available.

We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period.

We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.

Please see our HPG Benefits page for more information.

About us
Join our team at Housing Plus Group, where we value your time as much as your talent.

We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance.

You can find out more about Housing Plus Group and why we are a great place to work in the About Us guide attached.


How to apply

Closing date:
Monday 24th June interviews may take place throughout the advert.
- _We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details._

Job Types:
Full-time, Part-time, Permanent

Pay:
£20,701.20 per year

Expected hours: 30 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Paid volunteer time
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

Reference ID: 394