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Customer Liaison Officer

3 months ago

Chatham, Kent, United Kingdom mhs homes Full time

About the role:

Please note that this is a 6 month fixed-term contract.


Making sure our customers have the best experience when interacting with us is a real team effort from all areas of our business.


We're looking to recruit a Customer Liaison Officer L1 to join our busy Customer Team on a fixed term basis.

Reporting to one of our Customer Team Leaders, you'll resolve customer queries at the first point of contact where possible, delivering a great service by taking ownership of, and proactively resolving, customers' needs.

You'll deal with queries in Landlord Services and a range of different areas, including;
Housing needs

Tenancy sustainment

Debt

Anti-social behaviour

Allocation of housing


You'll also share ideas, information and best practice with colleagues, so that we can continually improve our service and find creative solutions to problems.


About You:


It goes without saying that you'll have fantastic customer service skills, and be able to effectively manage a wide range of customer queries and needs.

You'll also be able to work effectively with colleagues across the organisation.

Experience of working within the housing sector would be useful, but isn't essential as we'll give you all the training you need.

You'll need to hold a driving licence, and be able to use a car for work purposes.

We offer:

  • A performance based annual bonus + pension contributions matched up to 6%
  • 28 days holiday + bank holidays and the option to buy/sell holiday
  • Training & Development and opportunities for continuing professional development
  • A great team of colleagues to work with
  • Regular charitable events and a range of wellbeing activities
  • Enhanced family leave policies
  • A really competitive package of flexible employee benefits including a cycle to work scheme
  • Free parking
  • Access to two holiday homes (in Dorset and Norfolk)
We're a
Disability Confident employer.

This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview.

We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.