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Stylist

3 months ago

London, Greater London, United Kingdom Flannels Full time
Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.


With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern.

Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands

Job Description:

Responsibilities

  • Conduct styling appointments via Style and Collect service (store walkins and prebooked online)
  • Drive sales both instore and virtually by having a strong understanding of both commercial and fashion trends
  • Meet and greet all customers, introduce Stylist service when based on the shop floor
  • Create and maintain customer profiles
  • Provide coverage to extended personal shopping department during absences
  • Monitor correspondence and ensure prompt response to all enquiries
  • Contribute and assist in Personal Shopping / Marketing / PR & Talent events as required
  • Ensure timely outreach to new clients
  • Work alongside internal departments to feedback client spending trends
  • Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
  • KPIs will include content creation and client engagement

Qualifications:

  • Fashion degree or a previous role in luxury consumer retail sector ideally in customerfacing role is a plus
  • Social media savvy and firsthand experience of different social channels
  • Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.
  • Strong work ethic and natural ability to think outside box and problem solve to strict deadlines
  • An eye for detail and outstanding organisational skills are essential
  • Hyperinterest in global fashion trends and the luxury market
  • Proficient in MS office, including, Word, Excel, CRM & Clienteling system
Additional Information

You will benefit from:

  • Incentive Scheme
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme watch THIS video to find out more
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands