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Reactive Scheduling Team Leader

3 months ago

Sheffield, Sheffield, United Kingdom bellrock property and facilities management Full time

Reactive Scheduling Team Leader


At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven.

When you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the heart of our business and we're all about helping them to shine.


The Reactive Scheduling Team Leader is to look after a team of Schedulers who will act as the key point of contact for engineers, ensuring work is efficiently and effectively planned and co-ordinated.

The post-holder will ensure administer and manage reactive and planned fabric, mechanical and electrical works within a designated geographical area.

The Team Leader will focus on continuous improvement, speed and proficiency of internal processes ensuring client expectations are achieved whilst keeping engineer non-productive time to an absolute minimum.


The Team Leader will demonstrate a high level of competency, efficiency and experience and will oversee complex tasks such as new customer mobilisations and onboarding new engineers.


How will you be the change?:

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in - every role plays a part in driving us further and everyone can be the change.

That's how we deliver value for our customers, and building systems that lead the way.

And as a Reactive Scheduling Team Leader with Bellrock, you'll do it by

  • Understand client service level agreements including budgets and rates.
  • Plan/coordinate/allocate engineer workload in line with client SLA's & KPIs ensuring nonproductive time is kept to a minimum. Ensure allocations match engineer skills and experience.
  • Liaise with client sites and record access arrangements. Escalate access issues or problems.
  • Plan & administrate joint visits with other specialist contractors.
  • Administer site and parking permits.
  • Update client portals and internal systems to provide clarity on all jobs ensuring opportunities for chaser queries are minimum.
  • Providing real time approval of engineer timesheets through WFM.
  • Coordinate the life cycle of works in progress including reviewing and actioning red reports, checking worksheets, parts orders, budgets and client orders to ensure the clients' invoice can be processed efficiently.
  • Request budget uplifts.
  • Escalate workinprogress/engineer issues to Managers when required.
  • Provide support to engineers on process issues including assistance with IT and process coaching (including PDA support and client logging in/out requirements).
  • Develop a good working relationship with engineers. Provide effective communication.
  • Provide workinprogress updates to internal and external customers.
  • Report engineers' absence and holidays to relevant department.
  • Participate in the OOH call out rota.

Team Leader Duties

  • Lead a team of Schedulers
  • Undertake basic HR responsibilities (e.g., appraisals, returntowork, 1:2:1's, team meetings, investigations).
  • Play a role in representing the company in client facing meetings.
  • Undertake complex reporting and utilise data from both internal and external systems.
  • Demonstrate a high level of competency, efficiency and experience. Enabling them to lead a team of Schedulers whilst participating in other tasks such as daily checks & reporting.
  • Coaching and development of a team of schedulers.

Competencies

  • Teamwork/building
  • Selfconfidence/resiliency
  • Problem Solving
  • Decision Making
  • Planning and organising
  • Communication

What does it take?
If you're ready to be the energy that helps us build our business, share our success, and really own it as a Reactive Scheduling Team Leader you'll need

  • Reliability responsible and dependable.
  • Independence able to manage own workload with minimum supervision.
  • Good time management skills with the ability to prioritise effectively.
  • Attention to detail job requires being accurate in interpreting and communicating commercial details.
  • Accurate data input requirements on internal and external works management systems.
  • Commitment to serving the customer at the highest level.
  • Solutions orientated.


 Team Leader
  • Demonstrate leadership qualities

Working arrangements

What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)

Life cover

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes:
Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Committed to paying real living wage

Offers and discount scheme designed to save money on everyday shopping and essentials.

**Helping you