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Healthy Homes Officer

2 months ago

London, Greater London, United Kingdom Page Personnel - UK Full time
Work for a leading and expanding housing association.

  • Hybrid working and competitive salary.

About Our Client:

A leading and expanding Housing Association are in need of a Healthy Homes Officer to join their team permanently.

  • The key responsibilities:
  • Visit all allocated properties at least once a year to assess current living conditions within property, communal areas and gardens.
  • Plan and schedule visits at the convenience of the residents, wherever possible in collaboration with residents. Keep cold calls to a minimum.
  • Complete the Healthy Homes Visit template for every visit and at the home of the resident during the visit
  • Record all findings on the system, including uploading the Healthy Homes template for each visit.
  • Where living conditions are deemed uninhabitable, take immediate action to bring the living conditions back to a habitable condition, including decanting residents if needed, raising emergency repairs where required and involving all necessary support organisations (in liaison with colleagues from other appropriate teams)
  • Report all remedial works to the appropriate team, including general repairs via the repairs customer service officers and any potential planned works through the asset management team.
  • Own, follow up and where necessary chase outstanding remedial works. Where the property has been deemed uninhabitable, liaise closely with the 'lead' officer overseeing a subsequent decant.
  • Assist the Estate Services Manager in planning, scheduling and improving the approach to achieving Healthy Homes for all.
  • Report any concerns you have about the wellbeing, physical health and mental health of the resident you have visited to the appropriate team e.g. Neighbourhood Team, Asset Management Team etc

The Successful Applicant:

  • Great customer service skills
  • Property management experience
  • Uses own initiative

What's on Offer:

  • Great salary package with additional benefits
  • Hybrid working
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