Current jobs related to Complaints Handler - Camden Area, Greater London - Next Employment Ltd
-
Technical Claims Support Manager
4 weeks ago
London Area, United Kingdom ClaimSorted Full timeClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments. Our Founders previously built an insurance company and bring firsthand experience with the challenges in this space.We are...
-
Technical Claims Support Manager
4 weeks ago
London Area, United Kingdom ClaimSorted Full timeClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments. Our Founders previously built an insurance company and bring firsthand experience with the challenges in this space.We are...
-
Technical Claims Support Manager
4 weeks ago
London Area, United Kingdom ClaimSorted Full timeClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments. Our Founders previously built an insurance company and bring firsthand experience with the challenges in this space. We are...
-
Technical Claims Support Manager
3 weeks ago
London Area, United Kingdom ClaimSorted Full timeClaimSorted (claimsorted.com) is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments. We raised millions in funding from some of the best investors in the world, including Y Combinator, with a...
-
Technical Claims Support Manager
3 weeks ago
London Area, United Kingdom ClaimSorted Full timeClaimSorted (claimsorted.com) is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments. We raised millions in funding from some of the best investors in the world, including Y Combinator, with a...
-
Technical Claims Support Manager
3 weeks ago
London Area, United Kingdom ClaimSorted Full timeClaimSorted (claimsorted.com) is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments. We raised millions in funding from some of the best investors in the world, including Y Combinator, with a...
-
Technical Claims Support Manager
2 weeks ago
London Area, United Kingdom ClaimSorted Full timeJoin Our Team as a Claims Support ManagerAt ClaimSorted, we're shaping the future of claims with advanced AI and a best-in-class team. Our mission is to provide exceptional customer service while managing the entire claims process for insurance companies.We're seeking a dynamic individual to provide technical support to our Claims Operation. The ideal...
-
Technical Claims Support Manager
1 week ago
London Area, United Kingdom ClaimSorted Full timeJoin Our Team as a Claims Support ManagerAt ClaimSorted, we're shaping the future of claims with advanced AI and a best-in-class team. Our mission is to provide exceptional customer service while managing the entire claims process for insurance companies.We're seeking a dynamic individual to provide technical support to our Claims Operation. The ideal...
Complaints Handler
4 months ago
A leading global Insurance firm based in the city of London are currently seeking a self-motivated, confident and highly capable Complaints Handler to start asap until approximately October 2024 within a temporary ongoing capacity.
The ability to educate and liaise effectively with different stakeholders and third parties will be essential to the successful completion of this role.
Flexibility for this role will be vital too as there are often tight deadlines and this role will compliment an individual who likes working to a fast pace and accurate manner.
Key responsibilities for this role will include:
- Managing referrals/questions/chasers from the financial ombudsman service (FOS)n
- To coordinate all ombudsman cases with their partnersn
- To decide if the complaint has been handled fairly and reasonably, in line with the approach of the FOSn
- Where a shortfall is noticed, to agree and educate our partner to persuade them to make a proactive settlementn
- To communicate settlements to the FOS, persuading them and the customer that it is fair and reasonablen
- To discuss cases with our colleagues and partners, guiding them to fair and reasonable outcomesn
- To carry out the administration surrounding these exercises, as well as other administration for the complaints function
Skills/experience essential for this role will include:
Ability to work under pressure with extremely tight deadlinesnExperience of handling motor – and home – insurance complaintsnA sound working knowledge of CIDRA, the Insurance Act 2015, and the Marine Insurance Act 1906nTo know the FOS processnAbility to write and speak persuasively and empathetically, and to teach others how to do the same
If this role sounds of firm interest to you and you have the necessary skills and knowledge to complete this role with ease and accuracy then please submit your CV and contact details to us today
