Field Supervisor

6 days ago


Shrewsbury, Shropshire, United Kingdom Home Instead Senior Care Full time
Industry leading training, Excellent support network, Employee Assistance Programme, Flexible working

Company Description:


Here at Home Instead Shrewsbury, Ludlow & Oswestry, our mission is to brighten the lives of people in the community giving them a sense of purpose, wellbeing & worth.


This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.


We match our Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support.


Job Description:

As a Field Supervisor, you will aid us in ensuring that all clients receive the appropriate support and service of the highest quality

Your role will include:

  • Conducting and supporting service reviews, care consultations and completing client support plans to maintain our high standards. When client reviews are undertaken it will be your responsibility to action any points within the review
  • You will also create, update and audit client care plans and assist with digital care planning tasks when appropriate. This will ensure that you are aiding to maintain accurate client and Care Professional records on Home Instead software
  • Conducting client and Care Professional introductions and continue to support Care Professionals throughout their journey with us by maintaining regular contact, conducting 1to1 meetings, support sessions and supervisions.
  • Participate in oncall duties and emergency care cover as required, plus any 'adhoc' duties deemed necessary by your line manager or that contribute to the successful operation of the business.

Qualifications:

We do require some qualifications to be eligible for this position, however we will also provide any additional training necessary for you to excel in your new role with us

All applicants will have:

  • Level 3 NVQ in Health and Social Care or equivalent or the willingness to work towards this fully supported by the company
  • Experience in the Care sector delivering a wide range of personal care services
  • Excellent communication skills
  • An understanding of confidentiality working within current legislation
  • Very good working knowledge of IT systems, inclusive of but not limited to Microsoft Office, Cloudbased intranet systems, smart devices and with an aptitude to learn and adopt new technologies and software when needed
  • Have a full UK driver's license and reliable means of transport as this role is predominantly field work which will sometimes require getting to a clients house at short notice

Additional Information:


If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.


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