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Quality Assurance
3 months ago
Job Ref:
Hackney RQ1255810
Lead on contract management and monitoring activity in supporting the Strategic Commissioning Manager and Commissioners to develop, implement and maintain robust contract monitoring policies, procedures and frameworks, in line with corporate practices, and to ensure compliance with them.
Working under the processes and protocols developed by of the Quality Assurance & Improvement Manager, schedule and support regular review meetings with providers, ensuring that commissioners and service managers are appropriately involved.
Robust data management in analysing, tracking and reporting on the performance of Service contracts, using local and national data, benchmarking against industry standards and national guidelines where appropriate.
Key Responsibilities:
- Responsible to the Strategic Commissioner for all aspects of work carried out, ensuring appropriate communication of issues, risks, improvements, innovation, complaints and compliments within the portfolio of contracts monitored. Ensure that contracts are managed and monitored to the standards set by the Quality Assurance and Improvement Manager and implement in accordance with the risk based Quality Monitoring Framework.
- Undertake contract management during the life of the contract to ensure contracts are up to date and reflective of service requirements (i.e. extensions, variations, STA's, novations and defaults)
- Ensure that there are effective monitoring processes in place with providers, which promote high standards of service and protect the Council's interests and report on impact as required.
- Provide immediate help and support to service users and contractors to solve urgent and substantial operational problems and to ensure service delivery requirements within the council's policies and contractual liabilities.
- Produce high quality reports summarising the performance of contracts across your portfolio, highlighting underperformance, over performance and risks. Ensuring that such reports are shared/presented to relevant stakeholders.
- Create, develop and implement effective systems for monitoring and managing contracts and service delivery arrangements. Undertake external contractor monitoring visits.
- Where services are failing, work with the provider to implement improvement plans and where necessary, instigate default and/or termination procedures. Escalate issues appropriately as they arise through routine monitoring or user/carer feedback.
- Gather, analyse and monitor statistical information from service providers, measuring performance against agreed indicators.
- Support commissioners to develop clear outcome focussed KPIs for new and existing services, that meet the range of identified needs of relevant client groups and that reflect challenges to the provider market at the present time.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additiona
l information for clarity.**Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:Knowledge:
- Practical knowledge of how to identify contractual problems and to develop relevant strategies/solutions and initiate corrective actions.
- Knowledge of health and social care policies, procedures, legislation and regulations in respect of the relevant client groups
- A knowledge and understanding of the operations of local government including the current financial, legal and political issues facing public sector management.
- A clear understanding of contractual principals and basic contract law.
Experience:
- Experience of working within a contract management/monitoring capacity. Experience of communicating, liaising and negotiating with a complex range of stakeholders.
- Experience of developing and implementing contract compliance systems.
- Experience of monitoring performance against standards.
- Experience of establishing and operating contracts and service agreements.
- Experience of preparing and presenting high quality information and reports.
- Proven experience of negotiating and d
