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Job summary
Working within a speciality team to manage the patient pathway taking into consideration all aspects of that pathway to include: -
NHS national performance targets.
Track and pursue all results ensuring they are managed appropriately.
Ensure all patients receive appointments in a timely fashion and any other aspect of managing the patient pathway.
The post holder will work with other Patient Navigators (PN) to ensure timely care and optimal waiting list management for all patients in relevant specialities.
The post holder will be responsible for the day to day supervision of secretaries and clerical officers within the speciality admin teams, escalating any concerns or issues to the Administration Manager.
It is essential that the post holder exercise initiative commensurate with the role and that confidentiality is maintained at all times.
Oversee the allocation and distribution of the work ensuring that the Standard Operating Procedure is adhered to.
Responsible for the supervision and monitoring of new staff.
Main duties of the job
Provide an administrative service for the specialties, Consultants and their Multi-Disciplinary Teams when necessary.
Knowledge and independent judgement to deal with enquiries/problems from patients and others on their behalf.
Arrange meetings and where necessary, type agendas and be responsible for accurate minute taking.
Attend Multi-Disciplinary Team meetings for the relevant specialty where necessary.
Liaise with all staff concerned with patient services, Medical, Nursing staff, Medical Records Department, X-ray Department, Patient Contact Centre and Management etc.
Where Departmental Policies and Procedures are under review or being written, the post holder will be expected to participate in the process.
Co-operate fully in the introduction of new technology and new methods of working as appropriate to the work of a secretary and clerical officer.
Through self-development, continuously update best ways of working and maintain and improve knowledge and competence.
The post holder must possess the ability to work as a team member as well as a leader when required and be able to adhere to strict deadlines.
When required, assist with the investigations and compilation of responses to complaints within optimum deadlines.
The post holder must undertake all mandatory training as required by the Trust.
About us
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Job descriptionJob responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website
Person SpecificationEducation and Qualifications
Essential
NVQ3 in Business Administration or equivalent or relevant experience ECDL or recognised typing qualification or relevant experience GCSE Maths and English or equivalentExperience, Skills and Knowledge
Essential
Experience of undertaking a range of secretarial duties to include:-Diary management-Typing correspondence-Answering telephone queries-Audio typing Experience of using MS Office systems Experience of overseeing a small team of staff Knowledge and use of medical terminology Word processing skills Audio typing skills Knowledge of Data Protection Issues and the requirement for confidentiality Evidence of good, clear communication skills, and ability to use tact and diplomacy when speaking to Patients Proficiency in English language Demonstrates a high level of motivation Ability to work under minimal supervision Demonstrates a commitment to team working Evidence of continuing to update knowledge and personal development Demonstrates a willingness to change as the role evolves Ability to travel cross bay Self motivated Attention to detail Co-operative, flexible, enthusiastic, approachable and friendly Excellent communication skills Clear understanding of patient confidentialityDesirable
Previous experience as a Secretary in a medical setting Experience of using a Patient Database Experience of using digital dictation machines and software Experience of working with spread sheets and databases Awareness of Quality management systems Awareness of H&S issues Knowledge of national performance targets, choose and book, Access plans and Governance IssuesPersonal Qualities
Essential
Ability to work under minimal supervision Demonstrates a commitment to team working Evidence of continuing to update knowledge and personal development Demonstrates a willingness to change as the role evolves Ability to travel cross bay Self motivated Attention to detail Co-operative, flexible, enthusiastic, approachable and friendly Excellent communication skills Clear understanding of patient confidentialityDesirable
Awareness of audit procedures