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Administrator - Dolphins Practice
3 months ago
£10.42 an Hour:
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Full and/or Part time available:
Permanent contract
Job Summary
The Dolphins Practice provides care to patients in Haywards Heath.
The post holder/s will work as part of a small team to manage administrative services within Sussex Primary Care and the Dolphins Practice.
The postholder/s will ideally work between Monday to Friday and may on occasion be required to work on a Saturday with notice when or if the Surgery offers extended hours (the Surgery offers extended hours, up until 19:30).
The postholder/s will exhibit a high level of confidentiality, sensitivity and awareness and use skills of tact and diplomacy and to ensure that the high profile nature of the work of the GP is maintained at all times.
They will attend courses as deemed necessary for the efficient running of the reception / administrative area of the practice.
The postholder is required to have a good standard of general education including Math, English and IT skills together with the ability to work in an organised and efficient way.
Key Responsibilities
- Act on own initiative, within broad procedural guidelines and without direct supervision.
- Undertake activities within the administrative area.
- Undertake patient registrations.
- Liaise with Secondary Care, Social Services and other teams as necessary.
- Ensure efficient service delivery to patients.
- Ensure effective time management and workload prioritisation.
- Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
- Promote good staff relations and motivation.
- Provide effective communication mechanisms with all public and professional users of the practice either face to face, over the telephone, in writing or by electronic mediums.
- Maintain inventories and arrange replacement of stocks as required.
- Ensure strict adherence to the practices computer security protocols.
- Ensure the filing system is maintained.
- Participate in internal and external training events as required.
- Use own initiative to effectively organise own work and that of the reception/ administrative staff within the team.
- Ensure building security arrangements are implemented.
- Ensure that complaints from patients are brought to the attention of the Practice Manager.
Sussex Primary Cares Values
- Patientfocused in everything we do
- Support staff to be the best they can be
- Innovate, learn and evaluate
Benefits:
- Company pension
- Sick pay
- Wellness programmes
Schedule:
- Day shift
COVID-19 considerations:
To keep our staff safe, we have screens up at reception, we provide masks and hand sanitizer. Additional PPE can be provided upon request.
