Retail Assistant Manager

2 weeks ago


East Sheen, Greater London, United Kingdom Majestic Wine Full time

Join Majestic Wine - the UK's top Wine Specialist. Majestic Wine is on the lookout for a vibrant, ambitious, and motivated individual in East London eager to grow and advance in a company that's transforming the retail scene. Majestic Wine is Britain's largest specialist wine retailer with a network of 200+ stores spread across the country, established in 1980 and recently taken back into private ownership.


The company is currently undergoing an exciting turnaround with impressive market share growth, an enhanced product range, updated website, and plans for further expansion over the next five years.


About the Role:

  • As a Majestic Assistant Manager, you will assist the Store Manager in boosting sales and overseeing day-to-day operations.
  • Provide exceptional customer service and drive KPI performance while upholding high operational standards. Support junior team members to reach their full potential.

Key Responsibilities:

  • Be an ambassador for the store and ensure an outstanding shopping experience for customers.
  • Drive store performance by maximizing sales opportunities and exceeding targets.
  • Deliver top-notch customer service to enhance business growth through loyalty and repeat purchases.
  • Offer a VIP concierge service by keeping customers updated on products and tastings. Sell the story, not the discount.
  • Share your product passion with customers through in-depth knowledge, tastings, and events.
  • Support team recruitment, management, and development.
  • Assist junior team members in product knowledge and qualification attainment. Continuously enhance your own knowledge.
  • Take pride in store appearance and ensure compliance with internal policies and legal requirements.
  • Identify opportunities for store operational improvements.

Knowledge & Skills Required:

  • Experience in fast-paced retail or hospitality environments with a focus on customer service.
  • Ability to drive exceptional customer service, understand retail KPIs, and problem-solve effectively.
  • Self-motivated with excellent communication and time management skills.
  • WSET 2 Qualification mandatory, with willingness to work towards WSET 3 for career progression.
  • Hold a full UK/EU/EEA driving license.

What's in it for you?

  • Competitive Salary & Performance Bonus.
  • Up to 20% staff discount.
  • Career development opportunities and in-house training schemes.
  • Incentives to explore vineyards globally.
  • Company Pension Plan, Life Assurance, and 29 days holiday.

Additional Benefits:

  • Uniform provided, rewards, and discounts.
  • Mental health support and maternity/paternity leave.
  • Full training for the first 3 months with continued career support.

Job Specifics:

  • Contract: Permanent.
  • Hours: 39 and 45 Hours Per Week.

Apply now and become part of Majestic Wine - #TWAM. Note that roles may close early due to high application volumes. Feedback only provided to interview attendees.



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