Customer Engagement Supervisor

1 week ago


Norwood Green, United Kingdom DELICE DE FRANCE LIMITED Full time
Job Title: Customer Engagement Supervisor

Welcome to the role of a Customer Engagement Supervisor at our company. As a Customer Engagement Supervisor, you will be leading the Customer Engagement team in your area, ensuring they meet performance standards and deliver exceptional customer service and engagement. Your focus will be on driving customer engagement across various channels, including phone orders.

Key Responsibilities:
  • Provide full induction, coaching, and training to team members
  • Conduct regular performance reviews and goal-setting sessions
  • Manage team schedules to ensure coverage during peak times
  • Handle customer escalations and ensure quick resolution
  • Work on continuous improvement initiatives with cross-functional teams
Benefits:
  • Life Assurance
  • Company Pension
  • Long Service Award
  • Competitive Commission Scheme
  • Free On-Site Parking
  • Referral Scheme
  • Baby Bonus Scheme
  • Discount on Products

As a Customer Engagement Supervisor, you will collaborate with various teams within the organization, such as Channel Sales, Operations, and Marketing, to ensure a high level of customer care and engagement. Your role will involve coaching team members, managing schedules, and handling customer issues effectively.



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