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Administration Supervisor

3 months ago

Ashford, Kent, United Kingdom New Appointments Group Full time
Administration Supervisor

  • We have an exciting opportunity for someone with excellent organisational and supervisory skills to oversee a team of Administrators for our client, who is an established household name in insurance. This role is based in Ashford, is a 35 hour a week (9am to 5pm with an hour for lunch), Monday to Friday position.
  • Salary will be £25,000 with benefits to include:
  • 26 days holiday plus bank holidays
  • The option to buy or sell 5 days after probation
  • Birthday day off
  • Health Shield cashback plan
  • Death in service
  • Free parking
  • Friday fruit delivery
  • Annual company trips for staff

Duties will include:

  • To ensure the effective provision of administration services assessing, planning and managing workload and team members' performance. Includes providing and managing cover across the team for absences/high workload.
  • Positive interactions with customers: answering calls, directing to the appropriate person, greeting visitors to the office and contacting customers to support their insurance needs.
  • Effective management of stock, ordering stationery, incoming and outgoing post.
  • Effective administration of credit control processes including customer payments and processing refund requests within required timeframes.
  • Engage and motivate your team member/s in a way that enhances performance and contributes positively to being a great place to work.
  • Proactively support the training delivery and learning and development of the team.
  • Experience in customer service/customer facing roles
  • Experience managing or supervising others/team
  • Office or front desk experience
  • Effective and professional verbal and written communication skills
  • Excellent attention to detail and organisational skills
  • Good IT skills, especially Microsoft Office
  • Good maths and problem solving skills
  • Able to manage own workload and able to work effectively under pressure
  • Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
  • Demonstrate commitment to quality and compliance with procedures/regulations using due care, skill and diligence
CVs in Word please.