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Medical Secretary in General Internal Medicine
3 months ago
Providing an enhanced administrative support to the General Internal Medicine team, which includes supporting and maintaining Consultant diaries, patient tracking, booking in to outpatient clinics and ensuring that outcomes and patient experience meets Trust targets.
To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
To ensure, wherever possible, that all clinical documentation for Two Week Wait clinics is up-to-date clinics, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary.
To ensure the effective organisation of all patients under the care of the Consultant and his/her team in accordance with Local and National policy and targets.
This will require effective collaboration with the TWW Team, Cancer Services Team and General Managers to monitor the utilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to.
To support team members.This will require demonstrating and explaining departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
Please be advised that interviews are proposed for 16 July 2024
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award.
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.
We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.
We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
- To implement and maintain efficient office management system/procedures to enable the Consultant and his/her team to optimise their patient care services.
This will require:
effective management of the Consultant's time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; composing and transcribing minutes proactively ensuring action points are raised and completed, preparation of correspondence and reports; effective management of the Consultant's office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required.
For further details of the job role please see attached job description.