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Customer Scheduler Team Leader
3 months ago
Are you a dynamic leader with a passion for customer service? If so, we're seeking a Customer Scheduler Team Leader to join our team and oversee a group of nine out-of-hours schedulers.
In this role, you'll provide one-on-one coaching, facilitate training sessions and collaborate with the Regional Scheduling Manager on small projects.
What you'll do
Manage your team to ensure efficient scheduling and adherence to service levels. Conduct regular one-on-one meetings to support individual development and address performance issues. Facilitate training sessions to enhance team members' skills and knowledge. Collaborate with the Regional Scheduling Manager on small projects related to workforce optimisation. Support training and scheduling for our core hour staff. Occasionally travel between scheduling hubs in Dorset and Bridgewater. Engage with internal stakeholders, including senior management and other teams, to understand their requirements and expectations. Communicate effectively to ensure alignment between scheduling decisions and overall business goals. Proactively address stakeholder concerns and maintain positive relationships. Monitor team performance metrics, such as response times, adherence to schedules, and service level agreements. Implement strategies to improve performance, optimise resource allocation, and meet or exceed targets. Foster a culture of continuous improvement and accountability within the team.What you'll need
Previous experience in a leadership role within a customer service or scheduling environment would be beneficial but is not essential. Strong communication and coaching skills. The ability to analyse data and make informed decisions. Flexibility to travel as needed.What you'll receive
Total pension contributions up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to buy up to ten days' holiday and sell up to five every year. A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. A new electric car in exchange for part of your gross salary. Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. An interactive health and wellbeing platform. Support from mental health first aiders. A £1,000 referral fee if you recommend someone to work for us.Who we are
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.
Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to be a Disability Confident Employer and have signed the Armed Forces Covenant.
This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.
Sound interesting? Apply to start your application.
