Medical Receptionist

JOB DESCRIPTION

TITLE
:
MEDICAL RECEPTIONIST

REPORTING TO:
Practice Manager

HOURS OF WORK:
25 hours per week

Between the hours of pm Mon to Friday - (set shift pattern to be agreed with successful applicant)

SALARY:

TBC
Plus Pension scheme provided

Main Purpose of the Job

The main duties of the post holder will be to provide a GP Receptionist service to the Surgery and fulfil all related clerical, scanning and administrative tasks.

Key duties of the Job

• To deliver an excellent standard of administrative support to GPs working within the surgery/centre
• To be able to demonstrate the required degree of accuracy and attention to detail to meet the needs of the post.
• Ability to work in a busy, challenging environment.
• To receive patients and visitors in a polite and friendly manner.
• To effectively manage arrangements for all patient appointments, dealing efficiently with associated enquiries
• Preparation of acute and repeat prescription request as per surgery protocol as and when required.
• To maintain confidentiality at all times
• To maintain accurate patient records in an efficient and effective manner in keeping with surgery requirements
• To deliver and maintain a high level of customer care in all aspects of patient contact
• To comply with all record keeping requirements within the surgery
• To input and assist in the maintenance of the existing computer databases
• Read coding of clinical documents as per agreed protocols
• To liaise with outside agencies within the wider primary care health team
• To effectively process incoming and outgoing mail as per surgery protocol
• Scanning of documents on to the clinical system as per surgery protocol.
• To provide other administrative support including typing of letters, reports, memos, filing, photocopying, preparing new patients clinical records etc
• To be available to provide additional relief cover for colleagues and have a degree of flexibility.
• To comply with existing procedures and protocols
• To comply with Health and Safety at work legislation
• To act as a key holder with responsibility for opening & locking premises as required
• To undertake relevant training as required for the post.

Applicants please note:

-
Other duties of a similar nature and appropriate to the grade may be assigned from time to time._

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

ALL STAFF MUST COMPLY WITH THE NO SMOKING POLICY

All STAFF MUST COMPLY WITH THE DRESS CODE

PERSON SPECIFICATION

Essential Criteria
English Language with medical reception experience
OR
NVQ/GNVQ Level 2 Business Administration plus a minimum of one year's experience working in an administrative role.
OR
A minimum of two year's recent relevant experience in an administrative/ office setting

• To be IT literate with a minimum of 6 month's experience of working effectively with Windows Programmes or equivalent
• To possess effective communication skills.
• To demonstrate an understanding, acceptance and adherence to the need for discretion and confidentiality.
• To be polite and courteous towards patients, colleagues and all visitors to the practice and on the telephone
• To demonstrate an ability to work as part of a team and on own initiative.
• To demonstrate an ability to prioritise workload
• To demonstrate an approach to work which is flexible and adaptable to meet the needs of the service
• To demonstrate an approach to work which is both collaborative and co

- operative

• To carry out all duties in a reliable and consistent manner

Desirable Criteria

• Recent work experience within the Health Service/Gp Practice

Applicants please note:

Whilst elements of the essential criteria will form the basis for short-listing, these may become more stringent by tightening the existing criteria.

Job Types:
Full-time, Permanent

Salary:
From £10.50 per hour

Benefits:

• Company pension
• Flexitime

Schedule:

• Flexitime
• Monday to Friday

Work Location:
In person

Application deadline: 30/04/2023

Reference ID:
Part-time Receptionist

Flextime

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