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Customer Service Administrator
3 months ago
They currently have a vacancy for a
Customer Service Administrator.This position will be
office based in Ascot in Berkshire and is a
permanent, part-time role.
(20 Hours per week minimum; or up to 25 Hours per week if desired; over 3, 4 or 5 days).
Job Purpose
- To work as part of a team to deliver the highest possible level of service when supplying customers
- Working closely with the sales teams, suppliers, warehouses, hauliers and customers to ensure smooth, safe, timely and efficient supply and handling of raw materials, including high value and occasionally hazardous chemicals
Key Responsibilities
- To provide cover for the Customer Services team, working with team mates to provide an exemplary level of customer service, maintaining a professional and positive image to customers, as well as to suppliers, warehouses and hauliers
- To ensure processes, procedures and pricing policy is adhered to and costs are carefully monitored to protect margins. To provide accurate recording of data and communications
- To manage the order process from receipt of order, and raising purchase orders for stock, through to delivery and invoicing, ensuring swift, efficient and accurate service
- To aid the Customer Experience Director in company admin tasks
Tasks include:
- Be the first point of contact for customers placing orders, following up on the progress of orders, or making any other order related enquiries
- Timely and accurate checking, processing and confirmation of customer orders
- Ensure that the necessary stock has been ordered from suppliers per agreed prices and terms
- Ensuring pricing structures are checked carefully
- Arrange the purchase order progression, transport and tracking of purchased goods through to receipt in time to fulfil the customer orders
- Ensure relevant documentation is supplied to approved 3rd party Customs Agent for all imports and exports and to check that these have been processed accordingly
- Ensure that customers and sales teams are kept informed of order progress and any changes to delivery schedules or issues in the supply chain
- Ensuring all relevant documentation and labels are printed and supplied as necessary for all outbound goods
- Ensure that required hazardous transport forms are filled out correctly and supplied as necessary
- Liaising with warehouses to ensure stock and delivery performance are maintained
- Upon delivery, ensuring accurate sales invoices are generated and supplied to the customer as per their requirements and providing any aftersales service that may be required
- Stock Management maintaining agreed security stocks within the levels formally agreed to ensure continuity of supply
- Adhering to the processes and procedures to ensure timely and accurate recording of data
- Develop and maintain relationships with suppliers, warehouses, hauliers and customers
- Obtaining and checking quotes, bookings and tracking of thirdparty freight
- Raising incident reports for any nonconformances, complaints, late or damaged deliveries etc. and supplying accurate recording of all relevant information through the incident system
- Providing any necessary followup support on incidents as instructed.
- Providing support to the Customer Experience Director in admin tasks such as reconciliation of company credit cards, tracking of invoices etc.
- Experience working in a customer service role, or in dealing directly with B2B (business to business) customers (Essential)
- Experience working in a relevant order processing/logistics role within a B2B environment (Desirable)
- Experience using order processing software e.g., Sage 1000/200 (Desirable) and Microsoft Excel (Essential)
- A background in dealing with purchase order processing as well as sales order processing, and stock control (Desirable)
- Be highly organised with an ability to manage their time and prioritise effectively
- Attention to detail and accuracy are key as is the ability to work well under pressure and to tight deadlines
- Be a lively, engaging person who enjoys working as part of a closeknit team
In return our Client is offering a competitive package including a basic salary of c£27,000 per annum (pro-rata) plus benefits.
