Welcome & Service Assistant

2 weeks ago


Kendal, Cumbria, United Kingdom National Trust Full time

You will be playing your part in a dynamic and enthusiastic team, delivering a fantastic welcome to our visitors every day.

This role is based outdoors in our car park, meaning you will be the first port of contact for our visitors, where you will be able to help orientate and welcome our visitors.

Your role will not only focus on delivering a great outdoor welcome, you will also focus on our membership recruitment.

This role will give you the perfect opportunity to engage with our visitors, and have meaningful and inspiring conversations about membership, the importance of our members to our charity and the essential conservation work we do.


Salary:
£10.78 per hour. We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024.

Contract/duration:
Fixed term contract until November 2024

Hours/working pattern:
  • 4 days a week, weekend and Bank Holiday work essential

Interview date:7th March

Essential availability:

  • March 21st for training day

Preferred start date:

  • March 18th


What it's like to work here:Reporting to the Welcome Manager at Sizergh, working as part of a team of 10 in our Welcome and Service Department.


We have a fantastic team here at Sizergh, who all thrive in delivering an exceptional experience for our visitors and supporters.

With a large team of staff and over 170 volunteers we look after this incredible 12 century grade 1 listed house, ornate gardens with a grade 2 listed rock garden and the 1600 acre estate and wetland.

There are a variety of opportunities to explore this incredible environment and to get involved with the teams that take care of it.


What you'll be doing:

Day to day, you'll be based in our car park and will be the first port of contact for our visitors as the arrive on site.

You will deliver a warm welcome and give our visitors the best start to their experience here at Sizergh. You'll be passionate about our cause and will grow support for our charity through membership recruitment and fundraising.

You will share the incredible conservation work the National Trust does and highlight the important role our members play in supporting our charity as well as the befits of National Trust membership.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

This role would suit anyone with a passion for delivering great service and confidence in growing support through membership recruitment.


Who we're looking forWe'd love to hear from you if you are:

  • customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Taxfree childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (until 03/11/24)

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