Pcn Digital and Transformation Lead
1 week ago
Role Summary:
The post holder will:
Work with clinical and operational teams within a Primary Care Network (PCN) to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, resource and tools to deliver changes in a collaborative way.
- Plan, coordinate and directly support delivery of transformation activity in general practice within a PCN with a view to improving patient access, staff and patient satisfaction, and the efficiency and sustainability of general practice services.
- Work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.
- Develop strong relationships with PCN member practices and support the planning and delivery of improvements that will provide benefits to patients and staff.
- Develop relationships with ICS to gain agreement and support for local transformation plans and activity, and to support alignment with broader strategy, including the ICS's digital strategy. Working with relevant colleagues in the ICS, the post holder will also develop relationships with local delivery partners (such as IT service providers and other NHS organisations) to support effective delivery of transformation.
- Work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICS's delegated responsibilities for GPIT and GP estates.
- Work with the ICS to bring in other specialist support as required e.g. in analytics, evaluation, organisational development etc.
- Help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives, particularly at ICS level; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff in the PCN.
- Develop and implement the Networks workforce plan together with Clinical Director
- Be the lead on recruitment and supporting the staff currently employed, providing essential support to line managers.
Business and Service improvements responsibilities
The core objective of the role is to support the PCN and its practices to deliver ongoing improvement to services
The post holder will:
- Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.
- Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.
- Ensure all change is ultimately focussed on improving services for patients.
- Build relationships across the PCN to develop consensus for improvements and to ensure business and clinical staff are fully engaged throughout the process of selection, implementation and deployment of change.
- Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.
- Link with the ICS and other partners to gain buyin for transformation and to support alignment with broader strategy and improvement approaches.
- Provide handson capacity and support to practices in implementing and sustaining agreed changes.
- Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements.
- Support practices and staff to effectively use existing and new technology systems and products to enable improvement.
- Use PPM and improvement techniques to focus on delivery of changes and analysis of their impacts, providing feedback to staff on both positive and negative impacts of changes made.
- Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice.
- Develop and implement mechanisms for assessing the impact of agreed changes.
- Provide feedback to PCN leadership and to member practices on progress of current Initiatives, capacity for change, progress and issues so that plans can be adapted in response.
Information and data management
The post holder will:
- Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made.
- Work in partnership with the ICS to identify relevant data sets and to support standardisation in the use of measures for understanding change and improvement in general practice.
- Bring together data from a variety of sources and use information to develop insights into working practices, effectively tailor
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