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Food Bank Advisor

3 months ago

Wokingham, Wokingham, United Kingdom Citizens Advice Wokingham Full time

Food Bank Support AdviserJob description

Line manager:

Head of Operations

Key role purpose:

  • To lead on Advice and Support to Wokingham residents in need of help from the Wokingham Foodbank
  • Coordinate maximisation of income benefits for local residents accessing Wokingham Foodbank services and Citizens Advice Wokingham
  • Signpost and make referrals internally and externally for further client support

Normal place of work:

Citizens Advice Wokingham the Wokingham Foodbank

Collection Centres (RG40 2YF and RG41 5EX)

Travel:

Some travel required across Wokingham Borough

Contract length:

Two years, with possible extension

Hours:

37.5 hours per week

Salary:

Deadline for Applications:

Interviews:

£23,460, increasing to £26,359.66 on completion of training and induction. + 10% pension contributions

19th April 2024

Week Commencing 22nd April 2024

About the role


Citizens Advice Wokingham and the Wokingham Foodbank have come together to deliver free advice service for people struggling to afford the basics.

Operating out of the Wokingham offices of the Food bank and Citizens Advice, the adviser will offer personalised advice and support to help address the underlying causes of the hardship, maximise people's income, and work with clients to reduce their reliance on crisis support.


This is a joint project, funded by the Trussell Trust, and will be delivered in partnership with a number of other local Citizens Advice offices and food banks in the wider Berkshire area.


The adviser will offer personalised advice and support to help address the underlying causes of hardship, maximise people's income, and work with clients to reduce their reliance on crisis support.

The aim of the project is to help people or households facing hardship to maximise their income.

The adviser will also help to identify the need for wider advice (such as debt, welfare, immigration, or housing, for example), directing people to specialist onward support.

By addressing the underlying causes of the hardship, we hope to reduce the need for food bank support.


The Adviser will work with colleagues in Citizens Advice Wokingham and Wokingham Foodbank, with support from our Supervisors, and have access to our wealth of resources, and will be an integral part of the Citizens Advice Wokingham team.

As such, you will be invited to participate in regular briefings, team meetings and training opportunities.

The Adviser will support clients with income maximisation advice and support

This includes:

  • An offer of a comprehensive benefits check, exploring the range of available state entitlements
  • Identification of emergency issues and advice on how to move forward with those emergency issues.
  • Identification and assessment of eligibility for grants and other oneoff support, signposting to local Citizens Advice or other agencies for more localised grants that may be available.
  • Determination of whether a food bank referral is needed by establishing that the client is unable to afford food as part of the advice interview, if required, a referral will be made to the local food bank.
  • An initial assessment of wider advice needs, client offered information and, where required, advice. If further advice, follow up or casework is required, the adviser would identify an appropriate agency and signpost for onward support (this may be a local office or another specialist advice provider).
  • Deliver advice, information through telephone and other appropriate verbal and digital channels to clients attending Wokingham Foodbanks and Citizens Advice Wokingham
  • Interview clients using sensitive listening and questioning skills in order to allow clients to explain their issues(s) and empower them to address their problems.
  • Research local solutions and Issue food bank voucher using Trussell Trust's systems (training provided)
  • Use Language Line interpreting services when required.
  • Use the Citizens Advice Information System to find, interpret and communicate the relevant information.
  • Research and explore options and implications so that clients can make informed decisions.
  • Refer internally or to other specialist agencies as appropriate.
  • Ensure that all work conforms to Quality Standards
  • Accurately input case records in the Case Management system for the purpose of continuity of case work, information retrieval, and monthly reporting of statistical data
  • Participate in team meetings with both Citizens Advice and Wokingham Foodbank colleagues, and integrate within both teams, keeping them abreast of project developments

Campaigning

  • Identify campaigning issues of direct relevance to the client group, using evidence to plan and coordinate campaigns for presentation at local level.
  • Liaise with Citizens Advice and/or other agencies to take coordinated action on issues and attend when required relevant meetings.
  • Liaise with key stakeholders to develop and highlight work of the projec