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Client Support Officer

3 months ago

Edinburgh, Edinburgh, United Kingdom Computershare Full time

Bristol/Edinburg - Hybrid
This is a hybrid position primarily based in Bristol/Edinburgh, United Kingdom.

We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week.

Find out more about our culture of flexible working.

We give you a world of potential


In our dynamic department, the role of a Client Service Officer is pivotal in weaving the fabric of success and client satisfaction.

As a member of our team, you will be at the forefront of fortifying relationships across diverse client portfolios by delivering support services to Client Managers with precision, efficiency and accuracy.

In this environment, your contributions will more than just fulfil immediate needs. They share the future of our client relationships and carve out a path your own career advancement.

A role you will love


To support your Client Managers and to provide an efficient, accurate and timely delivery of all Client Support tasks, as scheduled, also reacting to ad hoc requests and meeting deadlines.

Assist the Client Managers in building and maintaining relationships across their client portfolios, ensuring client retention and development, management of risk and maximising commercial opportunities.


Some of your key responsibilities will include:

  • Complete all Client Support tasks in an efficient, timely and accurate manner, ensuring charging is implemented in accordance with agreed tariffs
  • Take charge of your personal development and support the development of less experienced colleagues; Support and collaborate effectively with other team members.
  • Proactively assist Client teams with regular and adhoc Projects, archiving clients, Mailing Matrices and New Client Set Up.
  • Support client teams with daytoday Client contact and provide helpful assistance to Clients, Brokers, shareholders and CPU staff who call with queries and requests. Support colleagues to ensure the robustness of core governance, core business systems and procedures so as to maintain compliance and meet regulatory responsibilities, ensuring processes and procedures are reviewed and updated.
  • Identify and mitigate risks. Keeping all stakeholders updated.
  • Undertake work associated with the reconciliation of Issued Share Capitals, proactively seeking to reconcile any differences identified with business units responsible and escalating any discrepancies in accordance with departmental procedures.
  • Options / Buybacks to be processed accurately and within prescribed timescales.
  • Effectively represent Client Support within the organisation sharing knowledge and operational training as required to a range of colleagues
  • Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business
  • Ensure existing Client Support procedures are regularly reviewed, updated for accuracy and where appropriate amended to achieve improved processes

What will you bring to the role?

  • Previous experience of working in a team environment
  • Experienced communicator
  • Strong Problem Solving ability within boundaries of authority
  • Experience in delivering exceptional Customer service
  • Developing Industry knowledge
  • Working accurately
  • Experience in planning and managing workload to meet deadlines
  • Ability to identify and solve problems
  • Numeracy skills
  • MS Office suite proficient
  • Previous Registry / Financial Services experience desired (but not essential)

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.