Claims Executive

2 weeks ago

Norwich, Norfolk, United Kingdom Hugh J Boswell Full time

Claims Executive - Norwich - ARD906725


We're on the hunt for an engaging and dynamic Claims Executive who will ensure the delivery of a proactive, efficient and effective claims service providing accurate, compliant and value-added services at all times.


As a Claims Executive you will manage claims efficiently and effectively, offering our total commitment to each of our clients and colleagues.


In return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.


Key Responsibilities

  • This is an overview and not an exhaustive list of responsibilities._
  • Proactively engage with internal stakeholders to discuss key clients, identify trends, evaluate service levels, and propose improvements to enhance overall customer satisfaction.
  • Establish and nurture strong relationships with key clients through regular visits, providing comprehensive claims updates, facilitating discussions on service delivery for both our organisation and insurance partners and identify opportunities for process improvements to enhance overall efficiency.
  • Enhance the expertise of the claims team and broader organisation by implementing structured training programs, organising workshops, facilitating team meetings.
  • Responsible for effectively managing highvalue and catastrophic loss claims, ensuring consistent and proactive communication with the customer and all stake holders
  • Ensure all claims details are recorded accurately and in accordance with procedural guides
  • Proactively deal with all claims, and promptly alert your line manager to any complaints, conflicts of interest, and Errors & Omissions

What are we looking for in our Claims Executive?

Essential:

  • Exceptional communication and interpersonal skills
  • Ability to work under pressure
  • Keen Eye for detail
  • Good influencing skills
  • Commercial awareness
  • Resilience, to enable you to deal with problems and constructive feedback
  • Proactive attitude, with the ability to use initiative
  • Hold a valid UK driving licence

Desirable

  • If not already qualified to ACII level or above, willingness to study and obtain qualifications
  • 5+ years experience dealing with claims in a broking environment


In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career.

You will also be joining an organisation that cares about you as a person and your wellbeing.

Some of the other benefits are:

  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh family
  • Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
  • Pension scheme for when you feel it's time to retire
  • 24hour support for you and your families physical and mental wellbeing
  • Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
  • 1 days paid volunteering day to give back to our communities
  • Ardonagh Community Trust (ACT)
  • Raising funds for charity with donation matching in your local community
  • The Spotlight Awards, where we shine a light on the brightest talent across our group

The Company


Ethos Broking, part of Ardonagh Advisory and The Ardonagh Group is a highly active acquisition platform focused on the UK regional insurance market.

Having acquired 40 independent brokers since 2016 through a 'hub and satellite' acquisition strategy, Ethos now boasts a combined GWP of over £300m.


#Ethos

Job Types:
Full-time, Permanent

Benefits:

  • Company events
  • Company pension
  • Life insurance
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Norwich: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What is your yearly salary expectation?

Work Location:
In person

Reference ID:
ARD906725

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