Customer Solutions Specialist

2 weeks ago

London, Greater London, United Kingdom Röhlig Logistics Full time
Job Description

For over 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company's virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients' logistics processes.

We are currently looking for an experienced Customer Solutions Specialist to join this busy and successful team, working primarily from our London Heathrow office.

You will have an analytical mind, knowledge in key account management and pricing and a solid freight forwarding work history.

Responsibilities

  • Pricing for new and existing accounts of any size, including strategic accounts and global tenders
  • Sales support from onboarding and implementation to daily management of new accounts
  • Development and implementation of Rohlig UK's account management structure and strategy
  • Enhanced digital and technological affinity in alignment with Rohlig's digital solutions initiatives
  • Ad hoc troubleshooting with proactive and flexible approach to finding new solutions

Skills required

  • Educated to a minimum GCSE standard including Maths and English. Higher education degree preferred
  • Minimum 2-3 years freight forwarding experience
  • Highly competent IT skills (MS PowerPoint, Word, Excel)
  • Analytical and critical thinking skills
  • Strong customer-focused communication skills and experience
  • Strong administrative skill set, including excellent time management
  • Ability to work under pressure and to meet deadlines
  • Digital affinity to gain an understanding for Rohlig's digital products
  • Driving licence and own car

What you can expect

Our global team of 2400 experts provides its services from over 35 locations. Working at Röhlig means to live internationally. Every day team members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success

Our benefits

Rohlig UK Ltd offers an extensive remuneration package to include:

  • Company pension scheme
  • Death in service life assurance
  • Hybrid working, subject to training period
  • Free day off for your birthday
  • Perkbox employee benefits platform, Perkbox Medical, Perkbox Wellness Hub
  • Employee Assistance Programme to include emotional and financial wellbeing support
  • Salary sacrifice tech benefit, workplace nursery provision and cycle to work scheme
  • Long service awards, annual performance awards
  • Free onsite parking
  • Plus much more

Join our team and embark on a rewarding career with Rohlig UK, a global leader in logistics and supply chain solutions

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