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Contact Officer

3 months ago

Bradford, Bradford, United Kingdom West Yorkshire Police Full time
Location

  • Wakefield, Bradford
Job Advert

  • Contact Officer (Initial Contact)
  • Contact Management Centre
  • Operational Support
  • Dudley Hill, Bradford and Laburnum Road, Wakefield
    Salary: £23,100 rising incrementally to £25,353 over four years. In addition, 20% shift allowance and 13.45% weekend enhancements (as applicable).
  • This takes the salary to a combined amount of £30,826 rising to £33,833 based on full time hours.
  • As an Initial Contact Officer for West Yorkshire Police, you will be the first point of contact for members of the public calling 999 or 101, or using our webchat service.
  • One call could be dealing with a victim of a serious assault, the next dealing with a parking issue. Behind every crime is a victim. Some are scared, some are hurt, some need advice but they all start by calling for help.
  • We are looking for people who can ask the right questions, who can cross reference incidents with other sources of information and who can calmly help people in crisis. We need you to feel confident working in a challenging and fast paced environment, with good communication and IT skills.
  • We will equip you with the right knowledge and skills to deal with incidents during our extensive 16week training programme. You will spend 8 weeks in a classroom environment which will be on a Monday to Friday basis and then 8 weeks in a development hub working your dedicated shift pattern.
  • We will be hosting an Initial Contact Officer Seminar on Sunday 16 April 10:0012:00 at the West Yorkshire Police Training and Development Centre at Carrgate, Wakefield (WF2 0QN). Please come along if you are interested in finding out more about the role. You will be required to sign in at the reception area, please bring some form of identification with you.

Benefits:

  • Salary of up to £33,833 based on full time hours at the highest pay point with enhancements
  • 25 days annual leave (not including bank holidays) rising to 30 days after 5 years' service
  • Gain a nationally recognised qualification through our Earn and Learn programme
  • Generous local government pension scheme
  • Ongoing mentoring and coaching schemes
  • Events for staff for continuous personal development
  • Employee assistance service
  • Cycle to work scheme
  • Sports and social clubs with discounted tickets for events
  • Access to the national high street 'blue light' discount scheme
  • Our Earn and Learn programme offers you the opportunity to complete a nationally recognised qualification in the workplace alongside earning a wage. During the working week you will be given time to complete the Emergency Service Contact Handling Level 3 Qualification (equivalent to A levels) and will have support and guidance from our dedicated People Development Team, mentors and supervisors. You must have pass grades in both Maths and English at Level 2/GCSE's 94/A*C in order to progress to your end of point assessment. If you don't already have these qualifications, then West Yorkshire Police will support you to achieve a Level 2 functional skills (equivalent to GCSE0 qualification in Maths and/or English during your training.
  • This vacancy will close at 23:55 on the 14th of May 2023.
The post is suitable for job share.


Any shift enhancements/weekend allowances are based on the published Force pattern any deviations from this could mean the enhancements/allowances may differ or not apply, for full details refer to staff Terms & Conditions.


Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last three years.

Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.

Shift Allowance

  • 20%