Technical Support Agent
2 weeks ago
Hammersmith, London (Remote role)
£25k to £28k
Sorry but nosponsorship support is offered with this role, right to work in the UK only.
An award-winning, fast-growing provider of cloud accounting software to thousands of small businesses in the UK.
An award winning, fast growing provider of cloud accounting software to thousands of small businesses in the UK.
Your Duties:
- 1st Line technical support duties.
- Help support existing customers with online webinars or screen share sessions.
- To make sure all problems get resolved and no tickets get left open and unresolved.
- Perform all support processes such as, restores, refunds, adhoc, bank feeds and incidents.
Requirements:
- Experience within a customer facing role such as, Technical Support, Helpdesk, Customer Service etc.
- Strong written and verbal skills.
- Excellent communication and customer experience skills.
- If you have technology or financial industry experience, this is a huge bonus however, not essential.
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