To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.

He/she will ensure that enquiries from patients are efficiently and courteously handled in person or via the telephone.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities to be undertaken by members of the Practice administration team may vary from time to time under the direction of the Senior Practice Administrator/Practice Manager, dependent on current and evolving practice workload and staffing levels.

• Ensure an effective and efficient reception service is provided to patients and any other visitor to the practice.
• Processing telephone requests and in person requests for appointments and telephone consultations, ensuring that all callers are directed to the appropriate health care professional.
• Book in, amend and cancel patient appointments in line with practice policy, ensuring optimum efficiency of the appointment system.
• Receive and accurately record requests for home visits in accordance with practice protocols.
• Take messages. Ensuring accuracy of detail and prompt delivery.
• Ensure Vision computer system is kept updated.
• Action repeat prescription requests and ensure that they are ready for collection.
• Explain practice arrangements for new patient registrations, temporary registrations, ensuring that the patient registration protocol is followed.
• Assisting other members of the primary health care team as required.
• Undertake administration tasks as allocated on the rota by the Senior Practice Administrator.

Essential Criteria

5 GCSEs (Grade A-C) or equivalent to include English Language

OR

2 year's recent clerical experience

Desirable Criteria

One year's recent clerical experience

RSA Stage 2 typing/word processing or equivalent qualification

Awaiting list may be compiled for any similar posts that may arise over the next 12 months.

Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 9 months

Pay:
£12.01-£12.98 per hour

Expected hours: 37 per week

Benefits:

• Employee discount
• Onsite parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location:
In person

Application deadline: 29/05/2024

Reference ID:
Medical Receptionist Park Medical

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