Reservations Agent

2 weeks ago


London, Greater London, United Kingdom DoubleTree by Hilton London Excel Full time

A great opportunity for a
Hotel Reservations Agent, an enthusiastic sales person to join our reservations team at
DoubleTree by Hilton London Excel.


The 287-bedroom DoubleTree by Hilton London Excel is just steps away from the Excel Exhibition Centre in East London. With a modern bar and restaurant, meeting facilities and a gym the hotel welcomes both corporate and leisure guests.

Job purpose:


To provide an industry-leading rooms, conference and events booking experience by handling contacts via phone and other mediums to match products with guest needs resulting in revenue generation, brand preference and customer loyalty.


As Reservations Agent your key responsibilities include:

  • To provide a seamless customer experience through effective use of systems while using information and tools appropriately.
  • To ensure all group, meetings, conference, and events enquiries are chased in a timely manner and all stages of the booking are being managed in accordance with company standards.
  • To build relationship with all key operators.
  • To be fully conversant with all facilities, services and special promotions offered by the hotels and use this information to maximize hotel sales.
  • To ensure all revenue is tracked accurately and timely.
  • Complete detailed audit and maintenance on their Hotel OnQPM, OnQR&I, Ideas Groups Pricing and DelphiFDC (include upkeep of DelphiFDC as CRM, upkeep, audit and maintenance of DelphiFDC (pricing, packages, products), ONQ PMS (SRP Maintenance and package))

As Reservation Agent, the essential skills required:
Demonstrated strong interpersonal, organisational and communication skills (written and verbal)-Experienced Reservations/M&E/Customer Relations professional with experience in the hotel market-Fully conversant with OnQPM, OnQR&I, Ideas Group Pricing and DelphiFDC-Proficient in MS Word, Excel and online tools-Ability to work under pressure to deadlines and targets-Understanding of the hospitality and travel industry-Ability to function independently with a minimum of supervision-Demonstrated strong negotiation and rapport building skills

Benefits

  • Access to go Hilton program
  • Axiom Hapi Hub Benefit Platform
  • Axiom Xcapes Program
  • Auto Enrol Pension


If you have any or all of the above qualities and are eligible to live and work in the UK, we would love to hear from you Please forward your CV and covering letter to below.


Salary:
£23,000.00 per year

Benefits:

  • Canteen
  • Company events
  • Onsite gym
  • Referral programme

Ability to commute/relocate:

  • London, E16: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
  • Reservation Agent

    2 weeks ago


    London, Greater London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Number Sixteen - Reservations Full time

    We have an exciting opportunity for a part time Reservations Agent (16 h to 24 h per week ) to join our highly successful team here at our Number Sixteen Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservation Agent

    2 weeks ago


    London, Greater London, United Kingdom Support Office Reservations Full time

    As Reservation Agent, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone.This role is located in London's Fitzrovia, our central hub, sees a collection of diverse expertise...

  • Reservation Agent

    2 weeks ago


    London, Greater London, United Kingdom Ham Yard Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our goregous Ham Yard Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...

  • Agent

    2 weeks ago


    London, Greater London, United Kingdom Reservations Full time

    #Join Our HappinessAre you the type of person who gets out of bed on the right side daily? If so, we'd like you to come and join our happiness as a Reservations Agent.Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it with their fun and caring attitude. We are always on the lookout for...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Sofitel London Heathrow Full time

    Reservations Agent - Sofitel London Heathrow The Sofitel London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. Reservations Agent Competitive Plus Great Benefits We treat our team like...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom The Botree Full time

    Reservations Agent - LondonWe are currently seeking a Reservations Agent to join the Revenue Team at The BoTree Hotel. As a key member of the Revenue Team, you will implement proactive selling strategies and management procedures to optimise hotel revenues.The duties of our Reservations Agent include:Proactively selling to enhance revenue and guest...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Sofitel London Heathrow Full time

    Join our team as a Reservations Agent at Sofitel London Heathrow We believe in fostering a supportive work environment, where our team is valued like family and our guests are treated like royalty Sofitel London Heathrow, located next to Terminal 5 of Heathrow Airport, is a luxurious retreat offering top-notch amenities tailored for the modern traveler,...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Hana Consulting Full time

    Reservations Agent Arabic Speaker~ London, W1 ~ £35,000 per year inc service chargeHana Consulting is helping an established luxury hotel in Mayfair, Central London recruit for an experienced Reservations AgentReporting to the Reservations Manager, you will be responsible for the accurate, courteous and efficient execution of hotel guests booking, providing...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Royal Lancaster Hotel Full time

    Reservations Agent - LondonJoin the team that Always Cares Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Reservations Agent at the Royal Lancaster London. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom InterContinental London - The O2 Full time

    We treat our team like family and our guest like royaltyAt the InterContinental London - The O2, we are passionate about exploration and discovery.Located on London's vibrant Greenwich Peninsula, InterContinental London - The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Marlin Full time

    Marlin, a leading operator of Hotels, Serviced Apartments and Aparthotels is looking for enthusiastic Reservations Agents to join our Reservations team in London.As a reservations agent in Marlin you will:Provide support to customers and clients with making and managing their bookings. Carry out daily tasks to ensure that all guests have a smooth experience...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Caprice Holdings Full time

    We are looking for a Reservations Agent to join the team as part of Caprice Holdings.Working as a Reservations Agent within our Restaurants will give you exposure to a busy, high volume dining operation.Our Reservations Agent enjoy these benefits:Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group...

  • Reservation Agent

    2 weeks ago


    London, Greater London, United Kingdom Royal Lancaster Hotel Full time

    Reservation Agent - London Be a Part of Our Joyful TeamAre you the kind of person who starts their day on a positive note? If that sounds like you, why not consider becoming a part of the joy at our hotel as a Reservations Agent.At Royal Lancaster London, we strive to be the most cheerful hotel in town, and it's our fantastic team that makes it happen with...


  • London, Greater London, United Kingdom The Botree Full time

    Reservations and Groups Agent - LondonWe are currently seeking a Reservations and Groups Agent to join the Revenue Team at The BoTree Hotel. As a key member of the Revenue Team, you will implement proactive selling strategies and management procedures to optimise hotel revenues.The duties of our Reservations and Groups Agent include:Proactively selling to...

  • Reservation Agent

    2 weeks ago


    London, Greater London, United Kingdom St Giles Hotels Full time

    We are looking for a Groups Reservations Agent to join the Groups Reservations Department at the St Giles Hotel London.You must be engaging, motivated, welcoming and highly organised to ensure that all requests are attended to without any delays. You will need to be well presented, have excellent communication skills and a pleasant telephone manner. You need...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Pullman London St Pancras Full time

    Job Description:We are looking for a FUN, PASSIONATE & EXTROVERTED Reservations Agent who wants to join our fantastic team at Pullman London St Pancras hotel.If you: Have the passion for customer service and hospitality Have great communication and customer relationship skills Loves working as part of a passionate team Enjoys working in a fast pace...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom The Social Company Full time

    Reservations AgentJoin our esteemed culinary consortium, The Social Company, as a Reservations Agent as we expand our repertoire to unveil three groundbreaking additions to central London's dining scene.Responsibilities Assist guests with securing the perfect reservations, private dining arrangements, and special occasion accommodations, fostering...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Position: Reservations AgentResponsibilities: Process reservations for guest rooms and other hotel services Ensure accuracy of guest information and room availability in reservation system Confirm and modify reservations as needed Upsell hotel services and amenities to guests during reservations process Handle guest complaints and concerns in a professional...