Mobile Corporate Receptionist

1 week ago

London, Greater London, United Kingdom Vacherin Full time

Mobile Corporate receptionist:

£13.50 per hour*:

London:

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Mobile Corporate receptionist to work at Premier Crew.

Our aim is to be a very exclusive brand within our niche market, driven by passion and quality to the highest standards of bespoke service.

To achieve this, we need to be passionate, to believe in our vision, and to be excited about the journey we've started.

Location:
Premier Crew

Rate of pay:
£13.50 per hour

Working pattern:
Monday to Friday ( 08:00-19:00)

Main Duties

  • Ensure the hospitality experience for staff, clients and visitors to the client site is of the highest standard from arrival at landlord reception to the client floor
  • Ensure all guest facing demises and meeting rooms are maintained to a high standard and maintenance issues remedied.
  • Operational knowledge of all reception services and standard operating procedures
  • Liaise with PAs and Co-Ordinators with the support of all meeting room bookings
  • Identify and highlight any meeting room conflicts and manage the operational process for booking the meeting rooms
  • Liaise with hospitality team regarding meeting room bookings when appropriate
  • Check that room allocation and set ups are conducted competently, with particular regard to special meeting requests, VIP visitors, etc.
  • Ensure the reception area is clean and tidy at all times, and that that all maintenance issues are reported and followed up appropriately
  • Effective communication to all members of the senior management and on site team including clients and other contractors
  • Represent the business with your appearance reflective of the agreed uniform guidelines
  • To ensure that visitors and staff receive VIP customer service at all times, providing a warm, courteous and prompt welcome on arrival for all.
  • Liaising with clients and providing excellent customer service going the 'extra mile' when the opportunity arises.
  • To anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded.
  • To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor/client is either met or escorted to the relevant room/area in a timely fashion.
  • To ensure that waiting visitors are kept informed of any delays and progress and to ensure they are comfortable.
  • Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed solution.
  • To oversee and handle room bookings and to liaise with catering team when required
  • Organise access passes for visitors and staff members
  • Ensure the all attendees are indicated on booking system for the following day

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