Head of Service: Housing Operations

1 week ago

Maldon, Essex, United Kingdom Maldon District Council Full time

Offering flexible new ways of agile working with the Council Offices based at Princes Road, Maldon available as required.

The Opportunity

Essex County Council are delighted to be working on behalf of Maldon District Council to recruit for the post of Head of Housing Operations. This is a full-time opportunity with the benefit of hybrid working and the expectation to be in the office a minimum of one day per week.

Accountabilities

Provide effective, senior operational leadership with high standards of advice and support.

Ensure compliance with statutory regulations, legislation, professional codes of practice, health and safety requirements and adherence to council policy.

Enable the delivery of projects, interventions and initiatives and develop policies in-line with corporate and business plans.

Ensure and develop appropriate levels of quality and specialist knowledge within the team so that high customer service standards are achieved, applying effective and timely performance management within assigned service area.

Ensure that enquiries, complaints, and cases are managed and completed at the appropriate level.

Effectively manage service budgets, resources, and performance to deliver priorities, providing regular reporting as required.

Be a role model for the service, demonstrating authenticity, integrity, resilience, and compassion and focussing on communication, personal development, and wellbeing.

The Experience You Will Bring
  • Degree/relevant qualification and/or extensive work experience in specialist field, with evidence of Continuous and Professional Development (CPD).
  • Registered member of chartered institute of housing (this is desirable, not essential)
  • Experience of the working in the Public Sector or demonstrable knowledge of Local Authority regulation and governance arrangements, with an understanding and focus on the current challenges within the housing sector, including affordable housing and temporary accommodation.
  • Significant experience of management, leading and ensuring professional practice and high standards of customer delivery, balancing strategic support and practical operational management, which is compliant with HR policy and process.
  • Demonstrable expertise and experience across the broad remit of the role, having the ability to work at the level required for the lead role, supporting the Council's workforce agenda and day to day operations.
  • Financial and commercial acumen with experience of managing budgets and resource management to ensure effectiveness and efficiency.
  • Proven ability to manage staff in a hybrid working environment including setting clear targets and objectives and proactively managing workflow, priorities, and performance. As well as ensuring team members can learn and develop within their role to aid career progression and address skills gaps.
  • Able to manage changing priorities and workloads, use technology proficiently, communicate effectively, identify risks, present confidently, and lead teams remotely or in hybrid settings.
What we can offer in return
  • Flexible working options available
  • 28 days annual leave (plus Bank Holidays)
  • Free on-site parking
  • Automatic enrolment in the generous Local Government Pension Scheme
  • Access to our 24/7 Employee Assistance Programme and Mental Health First Aiders
  • New car salary sacrifice scheme, including electrical vehicles.
  • Access to a range of work/life balance policies.
  • Health and wellbeing activities throughout the year

This is an exceptional opportunity to be part of a forward-thinking local authority based in Maldon, an area which boasts an enviable quality of life and stunning countryside, yet within easy reach of London. We promote a professionalwork environment with a focus on self-development, innovation, and collaborative working.

If this interests you, we look forward to receiving your application.

Please note this role will be subject to a Basic DBS Check

For an informal discussion about this position

For further information about the role, please contact Sadie Orwell, Specialist Recruitment Consultant at

Please note: All interview notifications will be sent via e-mail. Please ensure you provide an e-mail address so that we can make contact with you.

It is Council policy not to respond to applicants who have not been shortlisted for interview. Therefore should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.

Guidance notes for applicants and further documents are available here .

As part of any recruitment process, the Council collects and processes personal data relating to job applicants. The Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. For more information please see the Council's Privacy Notice to understand your rights.

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role.

We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability, marital status and other protected characteristics.

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