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Order Processor

3 months ago

Bridgend, Bridgend county borough, United Kingdom PCI Pharma Services Full time
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Job Description:

  • General Purpose of Role_:
  • Raise Orders for dispatch, collection or logistics requirements on time and in accordance with standard procedures. Track shipments to ensure on time delivery to maintain client satisfaction.
  • Deal with Clients and Suppliers on a daily basis reporting any issues to the relevant PCI Bridgend personnel.
  • Main Responsibilities_:
  • Raise Sales Order on JD Edwards (JDE) and prepare any additional paperwork e.g. Proforma / Customs invoice, import license, QP (Qualified Person) certificate, Certificate of analysis or M.S.D.S. (Material Safety Data Sheet), etc.
  • Book courier as required for all Sales Orders.
  • Liaise with courier companies on a daily basis to ensure that shipments are delivered on time and any issues or delays are followed up.
  • Liaise with the Project Management team directly on a daily basis to provide shipping information, AWB (Air Waybill), etc.
  • Assist with Client queries or issues which may arise via orders inbox notifying all relevant personnel.
  • Conduct second check for order documentation raised by colleagues prior to dispatching paperwork to the Warehouse.
  • Liaise with Operations Coordinator, Warehouse and Project Management on a daily basis to prioritise urgent dispatches or urgent order requirements.
  • Feedback to appropriate personnel regarding any issues or orders which may not be delivered or which may compromise the client, the product or the company.
  • Raise Sales Order on JD Edwards for any nonclinical logistic requirements as standard.
  • Confirm with clients that collections have been made.
  • Cover Order Processing colleagues whilst on leave or absent.
  • Tracking of orders via courier websites and printing tracking data.
  • Management of the Proof of Delivery inbox.
  • Full compliance with PCI's Health and Safety standards.
  • Previous Work Experience_:
  • Experience with using JD Edwards is desirable but not essential.
  • Order processing experience is desirable.
  • Specific Knowledge / Skills Competence_:
  • Excellent written and communication skills.
  • Exceptional attention to detail.
  • Experience with MS Office is essential.
Join us and be part of building the bridge between life changing therapies and patients.

Let's talk future

Equal Employment Opportunity (EEO) Statement:

  • PCI Pharma Services is an Equal _
  • Opportunity/Affirmative_
  • Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status._