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Resource and Planning Manager
3 months ago
You will be responsible for leading and managing the planning and scheduling of FA Education delivery and resources to ensure the highest level of high levels of end-to-end customer service excellence and to world class service standards.
What will you be doing?
- Lead and manage the scheduling and planning of FA Education activity delivery (learning events and courses) to meet the demands of the game.
- Maintain and communicate a calendar of delivery across Grassroots and Professional Game provision over a 36-month view, managing the requirements of key internal and external stakeholders
- Manage a team of FA Education Coordinators to provide an efficient and effective operational support service to assist in the delivery of FA Education courses, balancing specifications and requirements with constraints.
- Maintain a delivery calendar that optimises activity but considers and manages venue and Coach Developer availability, operational capacity, and cost.
- Maintain a database of venue facilities that includes details of suitability for ongoing delivery, including established stakeholder and relationship management of key contact.
- Maintain a process that ensures all course and ongoing resource requirements are ordered, maintained, and distributed to ensure seamless delivery for Learners and Workforce
- Drive performance improvement with high quality reporting and insight across the Education department providing proactive identification, resolution and escalation of scheduling/resource risks and issues.
- Drive and manage continuous improvement strategies supported by data-led insight and root cause analysis.
- Demonstrate high levels of collaboration and personal leadership across FA Education and within other key Divisions, with a particular focus on working across Coach Development, Learning and Development and Digital Technology.
- Support documentation of processes, SLAs and KPIs in the FAE Operating Manual to ensure minimum standards and clear consistent processes across FA Education
- Work effectively with key external stakeholders including to provide excellence in service to County FAs and Learners
- Executes additional tasks as required in order to meet FA Group changing priorities.
- Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
- As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
Essential for the role :
- Strong skills in MS Office including Excel, PowerPoint and Work
- Experience of leading a team & operating in matrix Management structure
- Project Management experience
- Ability to demonstrate analytical and judgement skills to draw insight from management reporting
- Attention to detail and accuracy
- Problem solving ability
- Evidence of strong resource planning skills including experience of using planning tools to manage resources
- Experience of creating and implementing effective business plans
- Ability to influence key stakeholders across an organisation
- Experience of a sporting organisation / association
- Project management qualification (PRINCE2 or similar)
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
- Free, nutritious lunches, at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional Thank You days leave, volunteering days as well as 25 days annual leave.
- A hybrid working model offering greater flexibility.
Our Organisation
The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Women's Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.
Your contract with The FA will specify a fixed location of Wembley Stadium or St. George's Park unless the role is advertised as a home-based contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.
The FA, For All, For You
Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.
A Game For All outlines three key strategic commitments - Lead the Change, Be the Change, and Inspire the Change - which will ensure tackling discrimination remains a core priority for English football for years to come.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
Documents
- TM0934 FA BENEFITS BOOKLET KB)
